Vendor Relations Coordinator

Wolverine Worldwide

5d•$18 - $24•Remote

About The Position

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world’s leading designers, marketers, and licensors of footwear and apparel; It’s global footprint spans 170 countries and territories. The Company’s portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®. Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders. In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. Wolverine Worldwide is a Certified™ Great Place To Work®. The Vendor Relations Coordinator will provide day-to-day Vendor Relations and deductions support for the Wholesale Customer Engagement team, distribution facilities and brand partners. Coordinate receipt of all new and updated customer documents and requirements. Disseminate information to all parties on a timely basis, maintain Customer Master Files, and research and resolve various discrepancies made by Wolverine Worldwide wholesale customers. Work together with customer services associates, the distribution center and brand operations to identify and recommend action on wholesale customer requests and concerns.

Requirements

High school diploma or equivalent. Post secondary education may be preferred.
Minimum of 4-6 years of experience in wholesale customer service, vendor compliance, supply chain.
Comprehensive knowledge of wholesale customer requirements, vendor relations, and distribution processes, ensuring seamless integration and compliance.
Excellent verbal and written communication skills, capable of conveying information clearly and professionally to various stakeholders.
Exceptional analytical and problem-solving skills, with the ability to assess and resolve complex customer inquiries and discrepancies efficiently.
Proven ability to manage multiple tasks and priorities effectively, while maintaining attention to detail and accuracy.
Demonstrated ability to work collaboratively with cross-functional teams to drive operational efficiencies and resolve compliance issues.
Proficiency in using relevant software and systems for managing customer master files and warehouse processing, including MS Office Suite.
Ability to develop and implement best practices and recommendations to optimize processes, enhance performance, and drive continuous improvement.

Responsibilities

Oversee the management, maintenance, and distribution of wholesale customer requirements across the Wolverine Worldwide (WWW) portfolio, ensuring seamless integration and compliance.
Assess wholesale customer requirements for compatibility with WWW systems and processes, facilitating successful setup and integration to optimize operational efficiency.
Review and summarize customer requirements to provide WWW partners with actionable insights, enabling informed decision-making and strategic planning.
Collaborate with brand partners to finalize negotiations for nonstandard requirements, ensuring all terms are agreed upon, documented, and aligned with company standards.
Perform regular maintenance and audits on customer master files to ensure data accuracy and integrity, adhering to the wholesale vendor manual and requirements.
Investigate, assess, and resolve customer inquiries and deductions, ensuring accurate and timely resolutions that uphold customer satisfaction.
Partner with cross-functional teams to troubleshoot and research compliance issues within order processing and fulfillment protocols, driving operational efficiencies and mitigating risks.
Exercise sound judgment in decision-making by utilizing the brand approval matrix, ensuring alignment with brand and division standards.
Develop and implement best practices and recommendations to optimize processes, enhance performance, and drive continuous improvement.
Cultivate and maintain professional relationships with accounts to ensure ongoing customer satisfaction.
Performing duties consistent with the Company’s AAP/EEO goals and policies.
Performing other duties as required/assigned by manager.