Vendor Quality Assurance Specialist

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Vendor Quality Assurance Specialist serves as the primary coordinator between Four Hands and our US vendors to ensure product quality and packaging standards are met through hands-on testing and direct collaboration. The position requires a detail-oriented, self-managed professional who can travel regularly, lead testing initiatives, and confidently address quality issues with vendors while driving timely resolutions.

Requirements

Minimum 3 years’ experience in supplier or product quality coordination, furniture experience preferred
Ability to travel to vendor locations at least 25% of time (domestic and international)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Strong written and verbal communication skills, with experience leading vendor calls, documenting issues, and providing clear feedback
Proven ability to operate independently, manage priorities, and drive vendor follow-ups to completion with minimal oversight
Strong problem solving and creative thinking skills
High attention to detail with sense of urgency and the ability to balance competing priorities

Responsibilities

Serve as a liaison between Four Hands and US vendors to follow product quality and packaging specifications
Build and manage vendor relationships through regular one-on-one meetings, representing the organization while balancing vendor needs and constraints
Partner cross-functionally with product and quality teams to align on vendor product quality and root cause analysis
Lead product and packaging testing to ensure durability, longevity, and safe delivery, including hands-on validation of product performance
Evaluate and improve packaging effectiveness, particularly for fragile and high-risk items
Train and guide vendors on testing standards, procedures and QARMA inspections
Identify quality issues and defect trends, driving root cause analysis and resolution with vendors
Hold vendors accountable for corrective actions, ensuring issues are resolved within established timelines
Manage data and reporting within PLM system around product technical specifications
Participate in sample reviews with US Sourcing and Austin Design as required
Travel to vendor locations at least 25% of time (domestic and international)
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey