Vendor Project Manager (On-site)

Welocalize•Cupertino, CA

11h•Onsite

About The Position

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Vendor Project Manager (VPM) provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals, and to report any updates or issues/concerns that arise onsite to the account management, recruiting and HR teams, as relevant. The VPM reports to the Account Manager. Additional Job Details · Natural leader who easily gains respect from and motivates team members · Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting · Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups · People management experience · Excellent command of written and spoken English · High level of integrity and ability to handle information with discretion, discerning when confidentiality is important · Genuine team player who puts team first · High level of responsibility, ownership and accountability · Conflict management and mediation skills · Ability to stay calm under pressure and when facing conflicting demands from various stakeholders · Ability to address groups of 10-100 · Ability to think strategically · Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines · Keen sense of judgment when prioritizing tasks and managing delivery of communications · Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment · Experience providing trainings to people individually and in groups, in technical and other skills · Ability to present complex tasks in a simple and clear manner · 2+ years experience in the QA, localization or globalization industry · Bilingual · In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office · Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience Note: this list is not exhaustive and may vary somewhat by project/lab. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

Natural leader who easily gains respect from and motivates team members
Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting
Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
People management experience
Excellent command of written and spoken English
High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
Genuine team player who puts team first
High level of responsibility, ownership and accountability
Conflict management and mediation skills
Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
Ability to address groups of 10-100
Ability to think strategically
Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
Keen sense of judgment when prioritizing tasks and managing delivery of communications
Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
Experience providing trainings to people individually and in groups, in technical and other skills
Ability to present complex tasks in a simple and clear manner
2+ years experience in the QA, localization or globalization industry
Bilingual
In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience

Responsibilities

Work with the client, other project managers/producers and onsite teams to coordinate testing efforts, schedule resources for projects in multiple labs/locations, and keep testing schedules on track
Meet with the client to discuss and clarify briefs, policies, requests, deadlines, resource planning and allocation
Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups
Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client
Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility
Manage the onsite components of on-boarding new testers/reviewers (for example, getting accounts/credentials set up, reviewing I9s, welcoming employees to the team)
Provide technical and general linguistic training, coaching and guidance to improve the speed and quality of testers’/reviewers’ work and address any performance concerns
Compile and maintain training materials and operating guidelines
Respond to testers’/reviewers’ scheduling requests and other needs or issues
Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues
Actively seek feedback from the client about the team's performance, identifying challenges and inefficiencies in workflow and systems and discussing areas of improvement
Schedule team meetings as needed
Promote team-building activities during and after work hours
Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning
Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training
Make sure the onsite team knows who their management is, and whom to contact about what
Have an understanding of joint employment (co-employment) and how to mitigate risks
Report to Welocalize HR about any issues or concerns that arise onsite, referring employees who have HR questions to the right person
Assist project managers and producers on various tasks
Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)