Vendor Performance Manager, North America

Reddit•Salt Lake City, UT

7h•Onsite

About The Position

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 116 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Reddit is looking for a passionate and motivated individual to lead the growth of our SMB segment in North America. This role will allow you to work closely with our outsourced vendors as well as act as the voice of the customer for our internal teams and cross-functional partners. This role will have a unique opportunity to help shape our go to market approach and will focus on managing & growing the Canadian market supported by our team in Utah, driving the end to end sales team, from lead generation to activation to account management. Additionally, the role will manage our small Australia team supported out of Utah and partner with other North America leaders along with other international SMB teams. The role will be based in Utah, working onsite with our vendor partner.

Requirements

8+ years of experience in sales, client services, or operations
5+ years of sales vendor management or sales leadership experience
Proven background in building and running outsourced sales operations
Advertising/marketing experience
Experience selling into the SMB segment with a history of exceeding revenue targets
Motivated self starter who thrives in unstructured environments
Tenacious and entrepreneurial approach to working through challenges while working cross functionally to solve these
Excellent communication and project management skills, including the ability to clearly convey complex analytical findings both written and verbally
Strong analytics and quantitative skills
Experience working with Salesforce, Outreach, Gong, or comparable tools
BA / BS degree or equivalent work experience

Nice To Haves

Multi-market experience is a plus

Responsibilities

Fully own revenue growth and quota attainment for the SMB segment in assigned markets
Devise strategies that ensure the vendor delivers on growth across acquisitions and existing books of business
Lead weekly, monthly, and quarterly business reviews with the vendor, managing ongoing action items and ensuring the vendor is driving to completion
Drive optimizations of workflows/processes at our vendor sites, while maintaining high customer satisfaction
Work closely with vendor and internal teams, to ensure all communication, training, and updates are delivered in a timely and accurate manner
Support & mentor our vendor teams to successfully achieve quarterly revenue targets
Work closely with Sales Leadership, Sales Operations, and Marketing to create scaled end to end programs and sales initiatives
Fully leverage the available technology stack including Gong, Salesforce, Chili Piper, Apollo, Linkedin Sales Navigator
Build & execute scaled sales strategy initiatives for high-value SMBs
Shape Reddit’s Ads product roadmap and narrative by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
Drive results through data analysis, goal-setting, planning, & project management
Develop strategies to identify, pitch, and activate High-value SMBs, drive advertiser activations, measure success, and retain & grow advertisers on the Reddit ads platform

Benefits

Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave

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