Claims Vendor / Law Firm Panel Director - North America

AIG•Atlanta, GA

25d•Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a North America Claims Vendor / Law Firm Panel Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Stewardship Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Reporting directly to the Global Head of Claim Supplier Management, the role will be responsible for the management of the Claims Law Firm and Claim Vendor function for AIG North America business. The role will focus on leading the function in establishing / managing all Claim Law Firm/Vendor Panels ensuring all contracts, rates, billing processes are implemented and managed correctly. The role will be responsible for managing the NAM Law Firm/Vendor Management team and maintaining strategic relationships with targeted law firms. The role will have managed oversight over the eBilling process and review of Law Firm / Vendor billing. Position Description Full Time, US Atlanta based employment, the role shall be responsible for the following activities: Manage the NAM Law Firm / Vendor Management Team, to oversee the end-to-end acquisition of panel Claim Law Firms / Vendors, who support claim litigation and non-litigated commodities. This shall include: Oversee / negotiate commercial contracts from AIG’s Claim’s Panel Law Firm / Vendor and off-panel Claim Law Firms. Oversee spend and performance analysis is provided back to Claims Line of Businesses. Maintain strategic relationships with key panel Law Firms / Vendors. Oversee the control of eBilling of litigated Law Firm and non-litigated Vendor bills submitted through AIG’s eBilling platforms Document and summarize the agreed commercial terms accurately; and Oversee the collection and storage of all required due diligence documentation in line with the team’s standard operating process. Lead discussions with Claim leadership to develop Claims Law Firm / Vendor strategies to maintain panels and the reducing total claim costs (Loss Adjusted Expense (LAE) reductions as well as Indemnity based savings). Demonstrate project management skills and team leadership for driving forward Claim initiatives, pulling together clear project outlines and updates. Collaborate with the legal department and other support groups to ensure completion of acceptable contracts. Promote use of preferred Claim Law Firms / Claims Vendors to promote greater standardization, improved compliance, risk mitigation and leverage of purchasing power to increase cost savings. Communicate marketplace intelligence relative to Claim Law Firm / Vendor capabilities, market pricing, conditions and trends, innovations, to help guide AIG claims teams to optimal use of Claim Vendors.

Requirements

Bachelor’s degree in Business or related field and/or equivalent combination of experience; insurance or financial services industry preferred.
Minimum 10 years prior experience working with Claims / Law Firms / Vendors, and leadership roles.
Significant experience and expertise with a track record for the management or oversight of litigated Claims.
Experience in developing and analyzing detailed commercial financial propositions.
Experience working with commercial negotiations and drafting contracts.
Proactive attitude with problem solving skills, strong logic skills and critical thinking.
Data-driven with skillsets for reporting and analyzing data metrics.
Experience building strong, meaningful internal and external relationships.
Exhibits confidence in self and others; inspires and motivates others to perform well.
Excellent team building, and coaching skills.
Proven ability to effectively communicate data metrics and insight to key stakeholders and executives.
Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.
English

Responsibilities

Manage the NAM Law Firm / Vendor Management Team, to oversee the end-to-end acquisition of panel Claim Law Firms / Vendors, who support claim litigation and non-litigated commodities.
Oversee / negotiate commercial contracts from AIG’s Claim’s Panel Law Firm / Vendor and off-panel Claim Law Firms.
Oversee spend and performance analysis is provided back to Claims Line of Businesses.
Maintain strategic relationships with key panel Law Firms / Vendors.
Oversee the control of eBilling of litigated Law Firm and non-litigated Vendor bills submitted through AIG’s eBilling platforms
Document and summarize the agreed commercial terms accurately
Oversee the collection and storage of all required due diligence documentation in line with the team’s standard operating process.
Lead discussions with Claim leadership to develop Claims Law Firm / Vendor strategies to maintain panels and the reducing total claim costs (Loss Adjusted Expense (LAE) reductions as well as Indemnity based savings).
Demonstrate project management skills and team leadership for driving forward Claim initiatives, pulling together clear project outlines and updates.
Collaborate with the legal department and other support groups to ensure completion of acceptable contracts.
Promote use of preferred Claim Law Firms / Claims Vendors to promote greater standardization, improved compliance, risk mitigation and leverage of purchasing power to increase cost savings.
Communicate marketplace intelligence relative to Claim Law Firm / Vendor capabilities, market pricing, conditions and trends, innovations, to help guide AIG claims teams to optimal use of Claim Vendors.