Vendor Performance Analyst

American Addiction Centers • Charlotte, NC

1d • $31 - $46

About The Position

Develops and provides process direction and documentation for external and internal performance/strategy. Maintains and tracks all procedures and documentation related to agency/vendor processes and accountability strategies. Creates/evaluates/analyzes reports for collection entities, which includes vendor and agency performance. Provides explanations and recommendations for adjustments in strategy due to trends/swings as needed. Executes audits of agency contracts and work standards including Compliance with FDCPA, PHI. HIPAA, and PCI requirements ensures that agency work standards are followed. Develops continuous improvement techniques to reengineer existing policies and procedures. Proposes process refinements to enhance internal/external support and service. Educates leaders and third party vendors regarding Aurora Health Care’s collection policies and procedures. Performs a risk assessment and ensures compliance with all department policies and procedures. Assists with the establishment of long-term vendor relationships and the necessary workflows and work standards surrounding these vendors. Monitors industry practices that could enhance or adversely affect collection strategy or revenue cycle goals. Continually researches, identifies, recommends, and escalates ideas and proposals for more effective collection concepts and endeavors. Communicates with leadership regularly to ensure targets are achieved. Implements Revenue Cycle processes and tools that are deemed mutually beneficial to collection endeavors. Works with department leadership to assess agency/vendor performance and recommend performance improvement strategies/technical changes. Collaborates with department leadership on agency/vendor quality monitoring and call recordings to provide ultimate patient satisfaction. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Business or related field.
• Typically requires 2 years of experience in Revenue Cycle or Analyst experience with collection agencies.
• Ability to proactively develop strategic/ tactical plans, prioritize needs and effectively manage resources.
• Proven ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering quality services.
• Strong organizational skills and the ability to work independently with limited guidance or direction.
• Working knowledge of all aspects of revenue cycle with a focus on billing and collections.
• Consistent commitment to continuous improvement.

Responsibilities

• Develops and provides process direction and documentation for external and internal performance/strategy.
• Maintains and tracks all procedures and documentation related to agency/vendor processes and accountability strategies.
• Creates/evaluates/analyzes reports for collection entities, which includes vendor and agency performance.
• Provides explanations and recommendations for adjustments in strategy due to trends/swings as needed.
• Executes audits of agency contracts and work standards including Compliance with FDCPA, PHI. HIPAA, and PCI requirements ensures that agency work standards are followed.
• Develops continuous improvement techniques to reengineer existing policies and procedures.
• Proposes process refinements to enhance internal/external support and service.
• Educates leaders and third party vendors regarding Aurora Health Care’s collection policies and procedures.
• Performs a risk assessment and ensures compliance with all department policies and procedures.
• Assists with the establishment of long-term vendor relationships and the necessary workflows and work standards surrounding these vendors.
• Monitors industry practices that could enhance or adversely affect collection strategy or revenue cycle goals.
• Continually researches, identifies, recommends, and escalates ideas and proposals for more effective collection concepts and endeavors.
• Communicates with leadership regularly to ensure targets are achieved.
• Implements Revenue Cycle processes and tools that are deemed mutually beneficial to collection endeavors.
• Works with department leadership to assess agency/vendor performance and recommend performance improvement strategies/technical changes.
• Collaborates with department leadership on agency/vendor quality monitoring and call recordings to provide ultimate patient satisfaction.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level