Sr Vendor Performance Manager

T-Mobile • Frisco, WA

23h • Onsite

About The Position

The Sr Vendor Performance Manager is an individual contributor role that manages vendor relationships to ensure service delivery aligns with organizational goals and compliance requirements. It oversees vendor performance, contract lifecycle activities, and collaborates with internal teams to optimize outsourced services. The Vendor Performance Manager differentiates by integrating vendor management with risk mitigation and spend optimization across multiple business units. It establishes and enforces supplier compliance governance frameworks, ensuring adherence to contractual obligations, regulatory requirements, and internal policy standards through structured audits and performance controls. Success is measured by vendor compliance, service reliability, cost management, and effective stakeholder engagement. The work supports organizational efficiency and customer satisfaction through reliable vendor partnerships and contract management.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance, Engineering or related field
• 4-7 years - Telecommunications/Wireless Industry Vendor Performance Managemt– experience in the areas of Engineering, Finance or Carrier Management desired or equivalent combination of education and experience.
• Management, team lead, or other equivalent leadership experience.
• Analytics (Required)
• Problem Solving (Required)
• Vendor Management (Required)
• Cross Functional Relationships (Required)
• Conflict Management (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Manage vendor contracts and ensure compliance with Master Service Agreements, Statements of Work, and internal controls to mitigate risks
• Develop and implement strategic initiatives and policies to improve vendor management practices and support financial performance
• Build and maintain vendor relationships to align service delivery expectations and enhance reliability
• Lead communication and escalation processes to resolve vendor performance and service delivery issues promptly
• Monitor vendor performance through scorecards and metrics, providing feedback and conducting evaluations to drive improvements
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level