Vendor Operations Spec

Liberty Mutual Insurance

10d

About The Position

In this role, you will support vendor operations within an assigned business and/or function, working under close supervision for most non-routine work. The selected person will provide day-to-day support to vendors and business partners by addressing questions and researching & resolving issues and recognize vendor performance trends and recommend process improvements.

Requirements

• Agency management system experience
• Bachelor's degree or equivalent experience/training and 6-12 months of relevant experience
• Effective communication (oral & written) skills to interact with internal partners and external vendors
• Moderate research, problem solving, and critical thinking skills
• Basic understanding of business operations
• Basic working knowledge of Microsoft Office products

Responsibilities

• Answers vendor and business partner questions on systems, processes, technology, and procedures of low to medium complexity. Researches and resolves issues of a low/medium complexity
• Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics
• Supports research and analysis of vendor metrics to recommend changes to vendor procedures and processes
• Provides feedback on vendor activities to support the overall health of the vendor partnership.
• Participates in project teams and has shared accountability for project goals and outcomes. May own part of a larger project or all of a smaller one
• Identifies key business relationships within own organization and can provide examples of how own work impacts a positive vendor relationship
• Supports implementation by updating standard operating procedures
• Provides functional guidance to and/or mentors other team members
• Identify gaps, issues and/or continuous improvement opportunities of existing processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees