Vendor Manager, IT

T-Mobile • Frisco, TX

2d • Onsite

About The Position

The Vendor Manager supports the performance, value, and resilience of T-Mobile’s strategic technology partners by executing vendor management frameworks that ensure consistent delivery against contractual commitments, service level agreements (SLAs), and compliance requirements. This role plays a key part in maintaining strong vendor relationships that drive operational reliability, innovation, and business outcomes. Working under the guidance of senior leaders, the Vendor Manager monitors vendor performance, financial health, security posture, and compliance metrics to identify issues, recommend corrective actions, and support proactive risk management. By collaborating closely with Procurement, IT, Finance, Legal, and business stakeholders, this role helps ensure vendors deliver measurable value aligned with T-Mobile’s digital transformation and customer experience goals. The Vendor Manager also contributes to continuous improvement efforts by applying market insights, supporting vendor scorecards and performance reviews, and identifying opportunities for cost optimization and service enhancements. Through disciplined execution and effective communication, this role strengthens T-Mobile’s vendor ecosystem as a reliable, compliant, and value-driven enabler of business success.

Requirements

• Bachelor's Degree Business or Technical Discipline or equivalent experience. (Required)
• 4-7 years - Experience within a technical field required.
• Communication (Required)
• Project Management (Required)
• Technical Writing (Required)
• Organization (Required)
• Microsoft Office (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Conducts Vendor Business Reviews, tracks action plans, and creates CIO briefing documents.
• Reviews and enforces contractual terms and service level expectations.
• Develops, recommends, and/or implements strategic initiatives associated with improving practices.
• Manages, establishes, and develops policies and schedules.
• Collaborates with inter- and intra-departmental stakeholders on Vendor Management content and processes.
• Contributes to organization’s body of knowledge on process design, modeling, execution, monitoring and optimization.
• Sets performance direction which translates broader initiatives into clear team objectives and concrete goals that align with other groups for efficient, coordinated action.
• Creates clear and measurable goals.
• Holds self and vendors accountable.
• Monitors progress and results; gives feedback effectively to vendors and makes tough decisions when appropriate.
• Creates and manages key metrics (e.g. Service Level Agreements, Operating Level Agreements) and Policies.
• Directs the lifecycle activities for existing contracts.
• Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.
• Drive strategy and selection of vendors.
• Experience creating communications for a leadership audience.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees