Vendor Management Specialist

YETI Coolers • Austin, TX

7d • Onsite

About The Position

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. As Vendor Management Specialist , you will be directly responsible for the operational success of YETI’s external customer experience vendors . As part of our Customer Experience team, you’ll help ensure our external partners deliver the premium service our customers expect. You will serve as a key link between vendo rs and internal global and regional team s , including Operations, Training, QA to ensure consistent execution, updated SOPs, and accurate performance insights , which keep our vendo r operations running smoothly .

Requirements

• Bachelor’s degree preferred
• Greater than 2 years of relevant experience in operations, customer experience, vendor support, or cross-functional coordination.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven experience communicating effectively with multiple teams and stakeholders.
• Proficiency with Microsoft Excel, Word, PowerPoint, Confluence and other internal systems for reporting and documentation.
• Ability to move from analysis to recommendations
• Based in Austin, Texas

Responsibilities

• Support day to day communication with vendor partners, including responding to inquiries, coordinating updates, and facilitating operational alignment
• Provide support for vendor performance monitoring, surfacing trends or discrepancies to the appropriate internal leaders
• Maintain and manage v endor a ction l og (s) , ensuring accurate updates, progress tracking, and follow through on owner assignments
• Track open items, deadlines, and cross functional dependencies to ensure timely resolution
• Maintain and update vendor query doc, including responding to inquiries, validating content, and supporting trend identification.
• Own vendor query doc reporting, surfacing themes, operational blockers, and required escalations to appropriate stakeholders
• Coordinate the onboarding and offboarding process for vendor agents, including credentialing, systems access, and alignment with internal teams.
• Assist vendor partners with technical issue routing
• Identify and e scalate recurring issues, knowledge gaps, or operational risks to internal leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees