Vendor Management Analyst III

LoanCare

5h • Remote

About The Position

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Vendor Management Analyst III. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Requirements

• Bachelor’s Degree or equivalent required
• 8+ years of experience in vendor management (preferably within mortgage servicing or mortgage banking)
• Advanced knowledge of the Microsoft Office products, including Word, Excel, and PowerPoint
• Advanced knowledge of SharePoint required
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving skills
• Excellent time management and organizational skills
• Ability to recognize problems outside mandated company, client, and state regulations, guidelines, and requirements
• Ability to multitask in a fast-paced environment
• Ability to work independently and as part of a team
• Self-starter with initiative, drive, and attention to detail

Nice To Haves

• Previous audit, compliance, or quality control experience preferred

Responsibilities

• Oversee department activities during management absence
• Perform risk assessment/due diligence for new/existing service providers
• Conduct new vendor onboarding
• Submit new and active vendor contracts and SOWs to Legal Intake
• Create required monthly executive presentation decks
• Host monthly calls between internal stakeholders and service providers
• Prepare and schedule on-site periodic reviews with high-risk service providers
• Collaborate with internal lines of business to review, create, and implement measurable SLAs for scorecards
• Complete and implement monthly scorecards for each assigned vendor
• Review and approve service provider scorecards for publication
• Coordinate and assist with special projects and assignments
• Implement and maintain the Supplier Management Action Plan
• Implement and maintain supplier score carding
• Review third-party service provider processes, procedures, and work product for completion and accuracy
• Maintain a centralized service provider database in SharePoint
• Collaborate with internal Legal partners to finalize vendor contracts
• Troubleshoot vendor problems and present to management as required
• Work with internal stakeholders to identify improvement areas and prepare solutions
• Review and monitor the vendor spending report quarterly to identify the population of LoanCare vendor relationships
• Perform business unit compliance testing to ensure client/investor/state requirements, internal policies/procedures, and other guidelines are adhered to
• Participate in business unit meetings between operational departments to share findings and ensure consistent standards are communicated appropriately
• Monitor and review vendor contractual agreements annually
• Maintain professional and productive service provider relationships
• Escalate critical issues to management as required
• Assist with training and mentoring Service Provider Oversight Risk Analysts I and II.
• Provide backup and support to Service Provider Oversight Analyst, as needed
• All other duties as assigned

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees