Vendor Account Specialist, Billing

BCM One

28d•Hybrid

About The Position

Join our growing team at BCM One, a global leader in telecommunications, as a Vendor Account Specialist (internally referred to as a Billing Support Specialist). The Billing Support Specialist will play a crucial role in the end-to-end invoice processing for our B2B relationships. Your responsibilities will include working with team members to facilitate seamless bill processing, ensuring proper client onboarding, and expeditious resolution of billing issues. The role entails addressing unique circumstances, managing inventory and contracts databases, collaborating with suppliers to open and track billing disputes, and presenting valuable information to clients on a biweekly basis. As a Billing Support Specialist, you will play a pivotal role in maintaining our high standards of service by building strong client relationships, managing billing operations, and growing revenue.

Requirements

Bachelor’s degree + 2 years of experience telecommunications, customer support, or finance/billing type of role. 5 years of experience will be accepted in lieu of degree requirements.
Excellent written and spoken professional English.
Strong presentation skills
Excellent customer service; you want to actively build relationships with global clients.
Strong organizational skills and attention to detail.
Experience in high-volume, fast-paced environments
Independent with initiative and curiosity; you want to keep learning and asking questions to understand.
Proficient with MS Office, specifically Outlook and Excel.

Responsibilities

Operate as a SME and trusted advisor for our clients.
Establish and manage recurring customer meetings.
Collect and implement requests for changes to workflows, reporting, etc.
Coordinate internal teams as needed to address clients’ requests and resolve issues.
Provide clients with feedback and status in a timely manner.
Respond to general inquiries.
Once per month (or as needed) create summary reports for clients.
Initiate billing inquiries with suppliers and track through resolution.
Move, add, disconnect, and change billing accounts, inventory, and contracts as needed.
Prepare Audit and Optimization reports, as required by SOW/client.
Conduct quarterly account reviews.
Report on BCM One activities on behalf of the client, including invoices processed, money saved, contractual obligations, and proposed optimization.
Other responsibilities as assigned.