Vehicle Title Specialist I (Manheim)
About The Position
Job Responsibilities: Process DMV work in order as received and process payments in a timely manner. Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc. Determine negotiability of title document and assess for potential fraud. Report any title discrepancies. Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with the manager/supervisor to negotiate a price adjustment between the buyer and seller for a title problem, if necessary. Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed. Receive and route telephone calls courteously and efficiently to the appropriate personnel or department. Receive and process email requests promptly. Process shipping out finished work promptly. Perform other duties such as processing sale day transactions using the AS400 and providing customer service. Run outstanding reports, review, and contact clients regarding outstanding balances. Assist with title and check audits. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. May be required to work overtime (more than 40 hours per week) as business needs dictate.
Requirements
- Minimum: High School Diploma/GED.
- Generally, less than 2 years of experience.
- Effective communication skills and a strong customer service attitude are required.
Nice To Haves
- Must have strong organizational skills and be very detail oriented.
- Ability to type and use 10-key proficiently is preferred.
- Be familiar with Microsoft Office (Outlook, Word, Excel).
Responsibilities
- Process DMV work in order as received and process payments in a timely manner.
- Examine vehicle title for accuracy and conformity to specified requirements.
- Verify acceptance of the title in the state for which it is filed.
- Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
- Determine negotiability of title document and assess for potential fraud.
- Report any title discrepancies.
- Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
- Work with the manager/supervisor to negotiate a price adjustment between the buyer and seller for a title problem, if necessary.
- Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
- Receive and route telephone calls courteously and efficiently to the appropriate personnel or department.
- Receive and process email requests promptly.
- Process shipping out finished work promptly.
- Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
- Run outstanding reports, review, and contact clients regarding outstanding balances.
- Assist with title and check audits.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- For more details on what benefits you may be offered, visit our benefits page.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
