Automotive Title Specialist I (Manheim)

Cox Communications•Elkridge, MD

19d•$18 - $27•Onsite

About The Position

Key Responsibilities: Process and re-assign titles for vehicles sold by the auction. Enter payments into the system received by buyers/sellers and ensure they are applied accurately and timely. Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc. Determine negotiability of title document and assess for potential fraud. Report any title discrepancies. Resolve titling issues through interaction with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary. Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed. Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department. Perform other duties such as processing sale day transactions using the AS400 and providing customer service. Run outstanding title reports, review and contact sellers regarding outstanding titles. Assist with sale day balancing activities. Assist with title and check audits. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. May be required to work overtime (more than 40 hours per week) as business needs dictate.

Requirements

High School Diploma/GED
Generally, less than 2 years of experience
Effective communication skills
Possesses good problem-solving, organizational, and computer skills.
Basic computer software skills required.
Vision abilities that include close, distance and depth perception.

Nice To Haves

Experience in the auction/automobile industry or at the Department of Motor Vehicles.
Notary seals and stamps
Must have strong organizational skills and be very detail oriented.
Ability to type and use 10-key proficiently is preferred.
Effective communication skills and strong customer service attitude is required.
Be familiar with Microsoft Office (Outlook, Word, Excel).
Effective communication skills and a strong customer service attitude are required.

Responsibilities

Process and re-assign titles for vehicles sold by the auction.
Enter payments into the system received by buyers/sellers and ensure they are applied accurately and timely.
Examine vehicle title for accuracy and conformity to specified requirements.
Verify acceptance of the title in the state for which it is filed.
Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
Determine negotiability of title document and assess for potential fraud.
Report any title discrepancies.
Resolve titling issues through interaction with customers, dealers and regulatory agencies.
Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
Run outstanding title reports, review and contact sellers regarding outstanding titles.
Assist with sale day balancing activities.
Assist with title and check audits.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
May be required to work overtime (more than 40 hours per week) as business needs dictate.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

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