Vehicle Patrol Supervisor - San Jose, CA

Hammer Head Security•San Jose, CA

2d•Onsite

About The Position

A Site Supervisor (SS) supports operations for the HOA by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. The Site Supervisor will work closely with Ownership and Operations on a daily basis to monitor performance, address daily issues, communicate policy changes, conduct on site training, enforce company standards, provide disciplinary actions and conduct post inspections to ensure professional image and quality services at all times. While patrolling, observe and report incidents to include but not limited to, suspicious activities, gate functions, road hazards, visual water/sprinkler leaks, property damages, graffiti, streetlights out, etc. Respond to complaints of loud noise, music, dog barking, etc. Responsible for parking enforcement (issuing citations) and documenting any suspicious activity. Maintain a close working relationship with the onsite Property Manager. Work closely with members of the operational team including Ownership, Director of Operations, Scheduling Managers and Patrol Managers to counsel, discipline, train, and manage relationships with SPs to deliver high quality service; constantly evaluating service quality and initiating any necessary corrective action or on site training in a timely manner. Perform site visits to inspect, supervise SPs in field and manage escalation of 'after hours' & 'cold start' calls to ensure sufficient coverage at customer sites. Provides support during client start-ups; provides input to Operation Team for assessments, security planning; reviews post orders and communicates requirements and changes to affected personnel. Communicates and coordinates with Operations Management regarding staffing, equipment, documentation, record keeping, and related matters, to ensure smooth delivery of services; meets with Operations Team to discuss customer service, initiatives, personnel matters, and related issues. Responsible for conducting on-the-job training, in coordination with Operations Team of all new employees assigned to any post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client specific needs. Identify any personnel problems occurring at posts, such as employee relations complaints or other concerns, and forward any such issues to Operations Team for action plan. May also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager. Responsible for administering counseling or disciplinary actions that have been initiated by Operations Team. Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations Team. Assists with the communication of policies, company announcements and job openings

Requirements

Government issued driver's license
Personal DMV printout of clean driving record
High School diploma or equivalent
Valid California BSIS Guard Card
Proof of eligibility to work in the United States
Minimum high school diploma or equivalent required. Some college education or business classes desirable; must be at least 25 years of age.
Current state issued driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
Must have current site supervisor experience. Only candidates with experience will be considered.
Minimum 3 – 5 years of professional-level experience required and prior experience in the security industry, law enforcement and/or military highly desired.
Professional, articulate and able to use good independent judgment and discretion.
Ability to maintain professional composure when dealing with unusual circumstances.
Supervising and disciplining staff in a positive manner.
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as training of officers at sites, standing post as needed, etc.).
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Ability to write effective and concise reports in neat, legible handwriting is required.
Outstanding verbal and written communication skills required.
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

Nice To Haves

Experience in scheduling, security operations or other functions of security industry a plus.
Working knowledge of Microsoft Office software a considerable plus.

Responsibilities

Performing on-site supervision of Security Professionals (SPs)
Ensuring site coverage at all times
Monitoring performance
Addressing daily issues
Communicating policy changes
Conducting on site training
Enforcing company standards
Providing disciplinary actions
Conducting post inspections
Patrolling and observing incidents
Responding to complaints
Responsible for parking enforcement (issuing citations) and documenting any suspicious activity
Maintaining a close working relationship with the onsite Property Manager
Counseling, disciplining, training, and managing relationships with SPs
Evaluating service quality and initiating any necessary corrective action or on site training in a timely manner
Performing site visits to inspect, supervise SPs in field and manage escalation of 'after hours' & 'cold start' calls
Providing support during client start-ups
Providing input to Operation Team for assessments, security planning
Reviewing post orders and communicates requirements and changes to affected personnel
Communicating and coordinating with Operations Management regarding staffing, equipment, documentation, record keeping, and related matters
Conducting on-the-job training
Identifying any personnel problems occurring at posts
Administering counseling or disciplinary actions that have been initiated by Operations Team
Responding to client or site emergencies as they arise
Assisting with the communication of policies, company announcements and job openings