Vehicle Operations Support Specialist II (Manheim)
About The Position
Handle all administrative tasks involving the front office, repossession and redemptions. Work AR accounts to collect past due payments. Handle all redemptions for clients who wish to redeem their repossessed vehicles. Handle clients' concerns/issues and respond professionally. Assisting dealers with transactions such as verifying Auction Access, title status etc. Serve as a back up to the Procurement and Posting Specialist. Gain familiarity with and working proficiency in Titling & Records administrative and transactional processes. With guidance, performs basic Titling & Records duties, including: Reviewing titles for negotiability Signing and releasing titles for sellers and buyers Completing applications for new titles on behalf of clients Completing repossession affidavits Completing affidavits of correction Accepting and addressing questions from clients, escalating as needed to ensure accurate and timely resolution.
Responsibilities
- Handle all administrative tasks involving the front office, repossession and redemptions.
- Work AR accounts to collect past due payments.
- Handle all redemptions for clients who wish to redeem their repossessed vehicles.
- Handle clients' concerns/issues and respond professionally.
- Assisting dealers with transactions such as verifying Auction Access, title status etc.
- Serve as a back up to the Procurement and Posting Specialist.
- Gain familiarity with and working proficiency in Titling & Records administrative and transactional processes.
- Reviewing titles for negotiability
- Signing and releasing titles for sellers and buyers
- Completing applications for new titles on behalf of clients
- Completing repossession affidavits
- Completing affidavits of correction
- Accepting and addressing questions from clients, escalating as needed to ensure accurate and timely resolution.
- Gains understanding of departmental policies and procedures for title release and follow-up.
- Gains understanding of regulatory requirements for Titling & Records activity and processing.
- Assists with special projects as assigned
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
- Other duties as assigned
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Telecommunications
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
