Vehicle Operations Support Specialist II
About The Position
Job Duties: Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles to make recommendations for reconditioning to increase vehicle value. Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements. Work with lot operations for organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Perform other duties as assigned by management.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field
- Valid Driver’s License and safe driving record required.
- Ability to drive vehicles with standard and automatic transmission.
- Effective communication and organization skills required.
- Commitment to providing excellent customer service essential.
Nice To Haves
- Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
- Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
Responsibilities
- Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles to make recommendations for reconditioning to increase vehicle value.
- Provide quality service and assist in resolving problems.
- Respond to customer inquiries relating to vehicles.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
- Work with lot operations for organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
