Vehicle Direct Buy Coordinator (Hybrid - Saginaw, MI)

Morley•Saginaw Charter Township, MI

6h•Hybrid

About The Position

As an RVM Direct Buy Coordinator at Morley, you’ll negotiate and coordinate vehicle purchase cases for direct buys. You’ll research requested vehicles, work with customers and the client, and manage direct buy cases from start to finish. You’ll build strong negotiation and case management skills while working with a supportive team that values performance, accuracy and great customer care. No automotive experience needed! We’ll train you on everything you need to know.

Requirements

Positive, self-motivated, passionate professional driven by performance
Enthusiastic, energetic and teamwork-oriented
Strong work ethic and ability to meet deadlines
Strong organization, excellent interpersonal skills and meticulous attention to detail
Computer skills, including Microsoft Office (Word, Excel, Outlook)
Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
High school diploma or equivalent
3+ years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work on site at our office in Saginaw, Michigan, as needed
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

College degree in a relevant or related field

Responsibilities

Learn and follow project operations and workflow processes
Research and locate requested vehicles based on program guidelines
Communicate with customers and the client to negotiate possible vehicle purchases
Gather the documents needed to complete case requests
Prepare trade and straight financial offers
Create, manage and complete direct buy cases from start to finish
Meet prescribed metrics based on client and Morley guidelines
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)