Vehicle Control Rep

Hertz•Oklahoma City, OK

1d•$20

About The Position

The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer. The salary for this position is $20.00 per hour. What You’ll Do: Review and resolve overdue rental files in a timely manner within established guidelines. Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research. Research renter status, including contact methods. Contact renter through phone and written communication (text, email, letters, etc). Prepare file for theft process, including researching, and completing checklist. Ensure all steps are completed before moving file to theft team to finalize. Work with Locations and Corporate Security to resolve contracts. Assign vehicles to vendors, as appropriate. Other responsibilities and projects as assigned. What We’re Looking For: Experience in customer service, collections, or a call center environment Previous Car Rental experience, preferred Moderate efficiency in MS Office, including Excel, Word, and Outlook Ability to learns and achieve proficiency in new software applications Excellent verbal and written communication skills Ability to work independently Demonstrated attention to detail Bilingual is a plus Excellent organization, time management, investigation, and analytical skills What You’ll Get: Up to 40% off the base rate of any standard Hertz rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Requirements

Experience in customer service, collections, or a call center environment
Moderate efficiency in MS Office, including Excel, Word, and Outlook
Ability to learns and achieve proficiency in new software applications
Excellent verbal and written communication skills
Ability to work independently
Demonstrated attention to detail
Excellent organization, time management, investigation, and analytical skills

Nice To Haves

Previous Car Rental experience, preferred
Bilingual is a plus

Responsibilities

Review and resolve overdue rental files in a timely manner within established guidelines.
Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
Research renter status, including contact methods.
Contact renter through phone and written communication (text, email, letters, etc).
Prepare file for theft process, including researching, and completing checklist.
Ensure all steps are completed before moving file to theft team to finalize.
Work with Locations and Corporate Security to resolve contracts.
Assign vehicles to vendors, as appropriate.
Other responsibilities and projects as assigned.