VDI Engineer II : IT Technology

Hoag•Irvine, CA

About The Position

The Virtual Desktop Engineer II provides advanced and innovative infrastructure solutions to enhance Hoag’s virtual, physical, remote, cloud and mobile environment standards enterprise wide. Performs adequate testing and planning to deliver with the highest standards of quality and to secure high availability; also responsible for systems optimization, monitoring, and proactive maintenance while keeping systems in compliance with security, entitlement, and performance requirements. Assists with process improvement and develops and maintains accurate, updated documentation, policies, and procedures. Works in cross-functional teams on complex issue resolution, project planning, and implementations. Applies experience with virtual hypervisors, cloud environments, monitoring, patching, updates, and Windows virtual technologies to support end-user updates. Supports patching, antivirus, profile management, user-experience monitoring, performance improvements, software packaging, and encryption efforts. Provides technical expertise to evaluate, install, and maintain both hardware and software (e.g., scanner/printer certifications and Tap-to-Print solutions). Collaborates with cross-functional teams to resolve complex technical issues and utilizes VMware, UMS, Citrix XenApp, and XenDesktop virtual technologies to support VDI implementations. Manages and administers a virtual application delivery platform for 2,500+ user sessions. Defines and maintains the enterprise desktop image. Performs troubleshooting and issue resolution. Partners with technology leads and Enterprise Infrastructure Engineers to monitor peak-use capacities, ensure high availability and remote access services, and support capacity-planning roadmaps. Participates in evaluating new desktop-delivery technologies and applications, including evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion to support VDI deployments. Participates in a 24×7 on-call rotation for escalations and works independently. Performs other duties as assigned.

Requirements

High School or GED required
A minimum of 3 years experience required or demonstrated equivalent skill level
Experience providing advanced desktop engineering support in Windows, and high VDI Administrator level support, preferably in healthcare
Scripting experience with Batch Files and Windows PowerShell
Proficient/expert with MS Suite, Outlook, automating tasks with Windows PowerShell, and SCCM
Experience with SCCM, AD, Packaging, Disk Encryption, Patching, Endpoint Security, Management, Cloud management services Microsoft 365, Igel UMS Enterprise Device Management, Cloud management services, Microsoft 365, FSLogix, UMS, Citrix, Imprivata
Automating tasks with Windows PowerShell, SCCM and Intune
Associate or related technical field or equivalent work experience
Current CA driver’s license for local travel

Nice To Haves

Ability to perform technical documentation of code and procedures
Experience working in an acute hospital environment
Bachelor’s Degree in Computer Science, Information Systems or equivalent experience in a related field
Network+ A+ Certifications
Cloud/Mobility Certifications

Responsibilities

Provides advanced and innovative infrastructure solutions to enhance Hoag’s virtual, physical, remote, cloud and mobile environment standards enterprise wide.
Performs adequate testing and planning to deliver with the highest standards of quality and to secure high availability
Responsible for systems optimization, monitoring, and proactive maintenance while keeping systems in compliance with security, entitlement, and performance requirements.
Assists with process improvement and develops and maintains accurate, updated documentation, policies, and procedures.
Works in cross-functional teams on complex issue resolution, project planning, and implementations.
Applies experience with virtual hypervisors, cloud environments, monitoring, patching, updates, and Windows virtual technologies to support end-user updates.
Supports patching, antivirus, profile management, user-experience monitoring, performance improvements, software packaging, and encryption efforts.
Provides technical expertise to evaluate, install, and maintain both hardware and software (e.g., scanner/printer certifications and Tap-to-Print solutions).
Collaborates with cross-functional teams to resolve complex technical issues and utilizes VMware, UMS, Citrix XenApp, and XenDesktop virtual technologies to support VDI implementations.
Manages and administers a virtual application delivery platform for 2,500+ user sessions.
Defines and maintains the enterprise desktop image.
Performs troubleshooting and issue resolution.
Partners with technology leads and Enterprise Infrastructure Engineers to monitor peak-use capacities, ensure high availability and remote access services, and support capacity-planning roadmaps.
Participates in evaluating new desktop-delivery technologies and applications, including evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion to support VDI deployments.
Participates in a 24×7 on-call rotation for escalations and works independently.
Performs other duties as assigned.