VDI End User Lead Systems Engineer III

Leidos•North Charleston, SC

1d•Onsite

About The Position

Leidos is anticipating a new contract award with the Naval Information Warfare Center (NIWC) Atlantic to support the Defense Health Enterprise Application and Desktop Virtualization Support Group, specifically the Clinical Information Modernization (CIM) Integrated Product Team (IPT). The primary customer is the Defense Health Agency (DHA), supporting a world-wide network of military hospitals and health clinics. This new work focuses on the Clinical Infrastructure Modernization Program Lifecycle Environment (CIMPLE) project, which will support the Datacenter Operations Program (DCOPS) by providing enterprise infrastructure and professional IT services associated with the DHA Private Cloud (DPC), the Application Virtualization Hosting Environment (AVHE), and the DevSecOps Community Cloud (DSOCC) hosting platforms. Specific knowledge and understanding of these core systems is a requirement. This position is located 100% in Charleston, SC. The Virtual Desktop Infrastructure (VDI) Lead is responsible for leading the team in support of desktop virtualization, the development and technical implementation of VDI and/or Published Desktop solutions from the catalog. VDI/Published Desktop technologies include VMWare View/Horizon, Citrix Provisioning Server, Citrix Storefront, Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Azure Virtual Desktop, and Amazon Workspaces. The role involves developing and supporting sustainment strategies, providing whitepaper and design plans detailing migration plans for existing physical desktop environments to VDI/Published Desktop. The candidate must have experience in cloud computing technologies and be able to provide subject matter expertise for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud. Responsibilities also include developing briefing materials, performing installation and configuration of hardware and software, developing secure baseline images, testing new VDI technologies, recommending and executing system upgrades, implementing standard configurations, maintaining patch and platform versions, and providing 24x7 technical support for containerization technologies. The Lead will assist the government in architectural design and engineering of cloud technologies, provide associated documentation, support IAVA/STIG/other DoD policy implementations, and support the development of accreditation packages. The role requires writing and maintaining Architecture Diagrams, Network Boundary Diagrams, and Installation Configurations Guides, as well as direct communication and collaboration with the team and external parties. The position provides Engineering Tier 3 assistance for Help Desk related issues and is responsible for entire projects or processes spanning multiple technical areas, regularly employing ingenuity and creativity to develop new technical solutions.

Requirements

8 years’ experience in DoD enterprise environments
Currently hold an active DoD Secret Security Clearance
Strong writing skills
Excellent communications skills
Technical Cloud Architecture Background and Experience with VDI technologies and/or Published Desktop solutions from the catalog
Specific knowledge and understanding of DHA Private Cloud (DPC), the Application Virtualization Hosting Environment (AVHE), and the DevSecOps Community Cloud (DSOCC) hosting platforms
Experience in cloud computing technologies

Nice To Haves

VDI computing technologies experience for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud
Cloud Architecture Background and Experience with VDI technologies for VMWare View/Horizon, Citrix Provisioning Server, Citrix Storefront, Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Azure Virtual Desktop, and Amazon Workspaces

Responsibilities

Leading the team in support of desktop virtualization, the development and technical implementation of VDI and/or Published Desktop solutions from the catalog.
Developing and supporting sustainment strategies.
Providing whitepaper and design plans detailing migration plans for existing physical desktop environments to VDI/Published Desktop.
Providing subject matter expertise for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud.
Developing briefing materials and demonstration environments to enable leadership and stakeholders to make sound decisions on the best utilization of desktop virtualization system(s).
Performing installation and configuration of hardware and software supporting virtual desktop system(s) using industry standard best practices for the server virtualization environment where applicable.
Developing secure “gold” and “platinum” baseline images for current operating systems and as new operating systems are released.
Performing testing of new versions of VDI technologies software in the pre-production lab environment(s) including regression testing on standard configurations.
Recommending upgrade processes as well as executing system wide upgrades to both pre-production lab environment(s) and production environment(s) following program change management processes and procedures.
Implementing standard configuration and maintaining patch and platform versions across both pre-production lab environment(s) and production environment(s).
Providing technical support for instantiations of these containerization technologies on a 24x7 basis to ensure rapid problem resolution and maximum uptime.
Assisting the government in the architectural design and engineering of cloud technologies identifying areas to gain efficiencies and reduce costs.
Providing associated documentation for the architectural designs, deployment and implementation supporting cloud technologies installation and configuration.
Supporting IAVA/STIG/other DoD policy implementations and documentation for cloud technologies platforms to include RA and RMF.
Supporting the development of accreditation packages using DoD Risk Management Framework for any designed solution and work toward achievement of an ATO.
Writing and maintaining Architecture Diagrams, Architecture Network Boundary Diagrams, and Installation Configurations Guides.
Supporting direct communication and collaboration with ALL members of the Team, including issue management support, clarification and prioritization of production onsite tasks, reports and site summaries.
Communicating with parties external to the organization (e.g., sub-contractors, vendors, government, etc.).
Working to influence project/team leaders regarding solution design, process and/or approaches.
Providing Engineering Tier 3 assistance in the management of Help Desk related issues in production.
Working to achieve key project/program objectives and deliverables.
Being responsible for entire projects or processes spanning multiple technical areas.
Regularly employing ingenuity and creativity to develop new technical solutions and systems to achieve functional objectives.