VDI Configuration Manager

Kina'ole Foundation•Jbphh, HI

About The Position

Ho'olaulima Government Solutions LLC (HGS) is a Small Business Administration-certified, Native Hawaiian Organization-Owned, 8(a) Small Business which provides services and solutions in the areas of Cybersecurity Services, Information Technology Services, Professional and Technical Services, Environmental Services, and Healthcare Services to the Department of Defense and other Federal agencies. HGS is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit Native Hawaiian communities. You will receive a comprehensive benefits package that includes: Health insurance Dental insurance Life insurance Professional training reimbursement 401K Disability insurance ...and much, much more! Job Description: The VDI Configuration Manager assists the Lead VDI Engineer by collecting, storing and updating equipment lists and diagrams to track the current configuration of VDI systems throughout the Pacific Theater. Works with VDI engineers and project managers to coordinate the execution of project tasks. Provides tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices.

Requirements

Possess experience with virtual capabilities, to include the software required to centrally manage virtual architecture. Software may include VMWare vSphere, Citrix Xen, and Microsoft Hyper-V platforms and extends to desktop management and deployment of the VDI otherwise referred to Thin, Zero, Multi-Level, or Trusted Thin Clients
Possess formal VMWare View Training and extensive experience. View delivers virtual or hosted desk-tops and applications through a single platform.
Possess formal VMWare vSphere Training and extensive experience configuring and deploying vSphere in a DoD environment. vSphere reduces the complexity of back-end storage systems and enables the most efficient storage utilization in cloud infrastructures.
Active Secret clearance.

Responsibilities

Collect information about the configuration of the SecureView system from several sources and organize the storage and updating of that configuration information on a central SharePoint site.
Maintain a central configuration list and diagrams with all details of the VDI system, including but not limited to the software version numbers, complete equipment list of all hardware associated with the server-side and client-side, location of all hardware, inter-connectivity of all VDI hardware and software.
Develop maintenance plan and instructions to include periodic inspection, troubleshooting and reboot procedures.
Develop and implement analysis techniques to determine risk and mitigations associated with availability and security, to include tracking and reporting key metrics as defined by VDI team leadership.
Lead VDI troubleshooting and configuration changes for JBPH-H (Local), Misawa AB (Japan), Yokota AB (Japan), Kadena AB (Japan), Osan AB (Korea), Kunsan AB (Korea), Andersen AFB (Guam), Eielson AFB (Alaska) and Joint Base Elmendorf-Richardson (Alaska).
Operate, administer, and maintain VDI servers including supporting components - scan/patch management, Defense Information Systems Agency (DISA) System Technical Implementation Guide (STIG), monitoring, troubleshooting and fixes.
Perform daily and weekly maintenance inspections.
Perform Virtual Server Configuration (Gold Image & Linked Clone Creation) support.
Conduct VDI Server Patching
Conduct VDI Storage Management/Backups
Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs.
Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classified networks. Contractor shall check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents.
Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different levels in priority for incidents.
Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy ticketing systems.
Provide remote troubleshooting support for identified PACAF base instances of VDI.
Provide training to remote personnel including training on: client configuration/management, profile management, patch/STIG management, monitoring network clients, testing desktop deployments, server configuration/management, virtual environment management.
Performs other related duties as assigned.