VDC Options Counselor

Senior Services of Southeastern Virginia•Norfolk, VA

36d•Hybrid

About The Position

The VDC OC will provide person-centered direct support and guidance to veterans enrolled in the program in veteran’s and family’s deliberations to make informed decisions about their home care. The program serves eligible veterans of any age who are at risk of nursing home placement. The VDC OC works with the participants/caregivers to assess, identify, coordinate, and monitor supports/services on an ongoing basis. Duties include educating participants/caregivers about the program, serving as an advocate and coach, and working with participants/caregivers to identify needs and create and monitor an individualized care/spending plan that addresses the needs. The VDC OC monitors all VDC spending along with the participants/caregivers, the Financial Management Service (FMS) provider, and the Veterans Administration Medical Center where the person is seen. Much of the work is field based with frequent travel to participant’s homes throughout Senior Services’ service area. Opportunity for hybrid office/remote schedule. Reports directly to the VDC Program Manager.

Requirements

Preferred knowledge of the disability and/or aging services systems; consumer-directed services and supports; Medicaid, Medicare, and other benefits.
Skilled in researching and linking participant when necessary to a wide variety of community resources, supports, and services
Skill in empowering, encouraging, and guiding clients and/or caregivers
Skill in active listening, interviewing, and assessing needs
Excellent verbal and written communication skills, public speaking skills a plus
Ability to maintain full participant confidentiality in accordance with HIPPA regulations and ethical standards
Proficient in the use of Microsoft Office (especially Excel) and use of web-based software programs
Excellent organizational and planning skills to efficiently manage time and meet deadlines
Ability to be flexible and adapt to change
Ability to practice good professional judgment and work independently
Ability to establish and maintain trusting relationships with participants and caregivers or other identified individuals in all circumstances, and interact and work well with other agency departments
Ability to form rapport with other professionals, clients, and caregivers.
Bachelor’s degree in human services, healthcare, or related field from an accredited college or university OR the equivalent work experience required in healthcare or community-based setting with older adults and/or persons with disabilities and/or veterans
Excellent customer service and verbal telephonic skills.
Must possess or be willing to complete the required trainings for the program
Must possess and maintain a valid driver’s license, auto insurance, acceptable driving record, and maintain any necessary relevant certifications.

Responsibilities

Conduct thorough assessments of referrals, including completion of the Uniform Assessment Instrument (UAI) and other required forms.
Identify and document the needs, preferences, and goals of participants and their caregivers.
Work with participants and caregivers to create personalized service plans and spending plans that meet identified needs.
Assist participants and caregivers in completing the necessary paperwork to become an employer and help facilitate new-hire appointments.
Provide training and ongoing support on employer responsibilities.
Conduct monthly, quarterly, semi-annual, and annual follow-ups to reassess services based on changing life circumstances.
Monitor the implementation of services and follow up on referrals.
Maintain, update, and monitor confidential participant information, services, and case notes in an electronic database system.
Ensure accurate and timely reporting of all required fiscal duties, including expenditures and schedules.
Work closely with healthcare providers, other agencies, and community resources to facilitate referrals and additional services.
Build and maintain professional relationships to ensure comprehensive service delivery.
Provide education to the public through meetings and professional presentations.
Educate participants and caregivers about services, processes, and responsibilities.
Plan, prioritize, and schedule work activities effectively, ensuring deadlines and urgent situations are managed appropriately.
Perform other related duties as assigned by the supervisor.