Service vBDC Agent

Call Source • Oklahoma City, OK

1d • Remote

About The Position

The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.

Requirements

• Outstanding communication skills, both verbal and written
• Enjoy talking on the phone and willingness to help customers
• Basic computer skills and phone etiquette
• Friendly and professional manner
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Strong typing skills
• Self motivated
• Must have existing high-speed Internet access at home minimum 1GB
• USB-Headset required
• Quiet, noise-free home office space, free of distractions
• Computer Specs- Must have 2 Screens
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• Google Chrome Installed
• High School Diploma or GED equivalent
• Sales - Service /Call Center/BDC Experience (1+ years preferred)
• Customer/Client Service Experience (1+ years preferred)
• Remote (1+ years)

Nice To Haves

• Knowledge of Automotive Industry Preferred

Responsibilities

• Answer incoming phone calls from multiple dealerships
• Pull up spreadsheets and log information on multiple tabs
• Assist in obtaining basic demographic information about each customer and log that information in our database
• Schedule appointments and be able communicate to the dealership with customer needs
• Communicate all missed opportunities or escalated calls to upper management
• Work in a team environment to provide customers a top-level experience
• Be courteous and professional on every interaction with a customer on each call

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED