Vault Teller/CSR

ServisFirst Bank•Atlanta, GA

About The Position

At ServisFirst, Our Name is Our Mission. The Vault Teller/Client Services Representative is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and proactively be looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed. The Vault Teller/CSR is responsible for the daily maintenance of opening, balancing and closing the vault.

Requirements

High school diploma or equivalent
Two (2) years of banking experience in a Teller role
Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests
Excellent communication skills
Knowledge of basic accounting, with experience reviewing numerical information and balancing
Ability to accurately count and handle cash
Knowledge of banking services and products
Knowledge of and training on federal and state consumer compliance laws
Ability to analyze and interpret various financial data
Good organizational skills
Good data entry/keyboarding and math skills
Experience using Microsoft Outlook, Word and Excel

Nice To Haves

Vault experience desirable

Responsibilities

Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements and requesting any required identification
Cash checks and pay out funds to clients after verification of signatures and the availability of funds in the account from which the check is being drawn
Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer
Cross-sell the Bank’s other products and services, refer clients to proper Bank personnel
Count and balance currency, coins and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced
Open, close and balance the vault daily
Perform safe deposit duties by controlling access and assisting clients (in certain locations)
Accept loan and installment payments from clients
Balance cash drawer daily and verify cash being returned to the vault
Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies
Assist in opening and closing procedures while following all security precautions
Maintain logbooks on cashbook, vault cash and vault openings
Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds
Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies
Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
Maintain an inventory of office supplies and prepare routine letters, reports and forms
Identify and report suspicious transaction activity and potential security threats
Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to clients
Open, verify, count and balance deposited funds removed from night depositories
Interview clients to obtain information and establish proper identification of new clients while determining needs
Assist clients in their selection of various accounts, products and financial services available from the Bank
Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing
Print temporary checks for use until ordered checks arrive, ensuring all client information is correct
Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business
Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues
Issue official checks
Receive and process stop payment and hold orders
Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client
Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders
Answer telephones and direct calls to proper Bank personnel
Process debit card applications, card ordering and file maintenance
Cross-train less experienced branch personnel and assist with Teller duties as needed
Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority
Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies