Variable Operations Development Manager-Onalaska Chevrolet
About The Position
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. They represent a comprehensive portfolio of top OEM brands and are driven to be the most trusted choice for both their team members and customers. The company invests heavily in developing its people, committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture. The Variable Operations Development Manager will work cohesively with management teams at the Dealership-level to ensure proper process as it pertains to customer and sales lead follow-up, and collaborate with the Corporate Operations and Store Management teams to meet company standards around lead handling, closing percentages, systems admin, process recommendations, and identify root-cause problems to create realistic action plans.
Requirements
- A minimum of 3-5 years of experience and proven track record of success on the Variable side of Dealership Operations - including Sales Management and F&I
- Experience in development and leadership of a team
- Strong communication skills, both verbal and written, and ability to influence management on process improvements
- Dealership systems experience including: CDK, VinSolutions and TruVideo
Responsibilities
- Work cohesively with management teams at the Dealership-level to ensure proper process as it pertains to customer and sales lead follow-up
- Collaborate with the Corporate Operations and Store Management teams to meet company standards around lead handling, closing percentages, systems admin, process recommendations; identify root-cause problems and create realistic action plans, etc.
- Responsible for management-accountability and continual improvement on metrics at the store level: customer contact, appointment setting, appointments confirmed, appointments sold and customer follow-up.
- Support store level employees with training on lead generation and conversations
- Monitor CRM utilization and provide key metric updates to serve as success benchmarks
- In an effort to improve overall dealership performance and group metrics, provide weekly and ongoing in-store support and resources for locations that are not meeting minimum expectations.
- Drive culture of customer service to achieve customer retention
Benefits
- Industry-leading 401(k) and Roth IRA programs with a 4% company match
- Full medical coverage through BCBS with their biggest network
- HSA and Copay plan options, whichever fits your needs
- Comprehensive dental and vision coverage
- PTO accrual starting at 2 weeks
- Free life insurance for all employees
- AD&D, short- and long-term disability coverage, and voluntary life insurance
- Flexible spending plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
