Value Stream Leader - Aftermarket Business

Baker Hughes

2d

About The Position

Value Stream Leader– Aftermarket Business Are you passionate about operational excellence, customer delivery, and flow‑based manufacturing? Do you enjoy leading cross‑functional teams to deliver predictable outcomes while balancing customer commitments, cost, and throughput? Partner with the best Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value. Fuel your passion The Value Stream Leader – Aftermarket Business customer-facing operation owner responsible for execution of fast standardized product, repeatable production lanes and predictable delivery of configured products. This leader drives flow, takt adherence, and operational efficiency while enabling late-point identification to maximize responsiveness without disrupting production stability. The role focuses on throughput, cost control, and schedule discipline and leads complex order management, dynamic prioritization, and cross-functional coordination to meet unique customer commitments while protecting profitability. As a Value Stream Leader, you will be responsible for: Customer Activation & Ownership Serving as primary customer advocate and escalation point. Owning delivery commitments and schedules. Leading kickoff, status, and recovery plans. Proactively managing expectations. Flow & Throughput Ownership Owning end-to-end execution from order release to shipment. Designing and maintaining flow‑based production systems. Managing WIP limits and bottleneck removal. Maintaining takt adherence and schedule stability. Optimizing line balancing and staffing. Demand & Capacity Management Working with support function on level‑loading demand through S&OP and master production planning. Setting daily and weekly production plans. Working with supporting functions to make overtime, staffing, and outsourcing decisions. Protecting schedule from disruptions and unplanned work. Order Prioritization Prioritizing orders based on standard service rules. Minimizing expedites and firefighting. Ensuring predictable promise dates. Team Leadership & Continuous Improvement Leading CSRs and/or Project Managers. Running daily tier meetings and visual management. Supporting Lean and Kaizen initiatives. Working with supporting functions to reduce cycle time, changeover time, and waste. Primary KPIs Achieving On‑Time Delivery (OTD). Improving Customer Satisfaction Score. Reducing Lead Time and increasing Throughput Rate. Maintaining Schedule Adherence. Improving Labor Efficiency and reducing Conversion Cost. Increasing Inventory Turns and reducing WIP Days. Improving First Pass Yield and reducing Scrap Rate. To be successful in this role you will: Have experience working with cross-functional teams. Have understanding of production planning, scheduling, and capacity management. Have ERP/MRP system experience. Have demonstrated success improving delivery and operational KPIs. Have experience in customer-facing roles. Have 5+ years of manufacturing or operations leadership role. Have a BAC+5 / MBA from a university or accredited higher education institution, a Diploma in Production Management / Project Management, and at least 10 years of experience in a position in a similar environment or function Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: • Contemporary work-life balance policies and wellbeing activities • Comprehensive private medical care options • Safety net of life insurance and disability programs • Tailored financial programs • Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Business Management Senior Manager - Business Operations At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

Requirements

• Have experience working with cross-functional teams.
• Have understanding of production planning, scheduling, and capacity management.
• Have ERP/MRP system experience.
• Have demonstrated success improving delivery and operational KPIs.
• Have experience in customer-facing roles.
• Have 5+ years of manufacturing or operations leadership role.
• Have a BAC+5 / MBA from a university or accredited higher education institution, a Diploma in Production Management / Project Management, and at least 10 years of experience in a position in a similar environment or function

Responsibilities

• Customer Activation & Ownership Serving as primary customer advocate and escalation point.
• Owning delivery commitments and schedules.
• Leading kickoff, status, and recovery plans.
• Proactively managing expectations.
• Flow & Throughput Ownership Owning end-to-end execution from order release to shipment.
• Designing and maintaining flow‑based production systems.
• Managing WIP limits and bottleneck removal.
• Maintaining takt adherence and schedule stability.
• Optimizing line balancing and staffing.
• Demand & Capacity Management Working with support function on level‑loading demand through S&OP and master production planning.
• Setting daily and weekly production plans.
• Working with supporting functions to make overtime, staffing, and outsourcing decisions.
• Protecting schedule from disruptions and unplanned work.
• Order Prioritization Prioritizing orders based on standard service rules.
• Minimizing expedites and firefighting.
• Ensuring predictable promise dates.
• Team Leadership & Continuous Improvement Leading CSRs and/or Project Managers.
• Running daily tier meetings and visual management.
• Supporting Lean and Kaizen initiatives.
• Working with supporting functions to reduce cycle time, changeover time, and waste.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
• You will have a choice of coverage options that best suit your needs.
• Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level