Valuation Manager, Fine Jewelry and Watches (Appraiser) - Madison
About The Position
As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit us. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You’ll bring your passion and expertise of the market to the table and translate this into a world-class experience. We’re looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. On-site store based on Madison Ave.
Requirements
- Must be flexible to work certain weekend days
- 2-5 years experience working in the luxury space in a customer facing role
- GIA degree preferred
- Knowledge of branded jewelry in the primary or secondary market
- Sales experience encouraged
- Passion for delivering a luxury experience each and every day
- Polished, professional presentation skills
- Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
- Effective communicator (both verbal and written)
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required
- Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes
Responsibilities
- Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace
- Conduct real-time valuations and authentication for jewelry, using a wide array of industry specific tools
- Provide pre-consignment pricing services to consignors and sales team members
- Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams
- Accountable for the sell thru and velocity of product they have priced personally
- Accountable for the conversion rate of appointments to consignments
- Work with Store Manager to understand customer needs and stay current with in-store operations
- Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
