Manager, Fine Jewelry & Watches
About The Position
This position will report to the Managing Director of Valuation Offices. Key areas of responsibility include oversight and management of the Fine Jewelry and Watches merchandising team, oversight of processes related to authentication and pricing expertise, coordinating with operations leaders to support category growth, and troubleshooting for customer service and consignor relations escalations to facilitate positive consignor and customer experiences. What You Get To Do Everyday Oversee all authentication standards and practices relating to Fine Jewelry and Watches Manage team of Fine Jewelry and Watch experts in multiple offices, providing guidance, leadership and coaching as necessary to achieve business goals Coordinate with Inbound Operations Director and FJW Associate Manager to ensure Merchandising standards are adhered to consistently, accurately, and efficiently throughout the inbound pipeline Act as primary point of contact for leaders of outside business units and offices under their management, including coordination with sales, operations, customer service, and consignor relations Provide long-term, independent, growth and development for all FJW TRR employees by creating authentication guides, training material, and general knowledge collateral Manage team resources to ensure lab equipment is in appropriate condition, adequately supplied, and knowledge of proper use is efficiently disseminated Maintain strong understanding of pricing trends and the sell thru velocity of product in our marketplace by working with Pricing teams Utilize the ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship Work on issues using an analysis of situations or data with an in-depth knowledge of organizational objectives
Requirements
- Gemological and finished jewelry authenticity expertise
- Knowledge of industry pricing standards
- Polished, professional presentation skills
- Ability to handle multiple complex, time sensitive situations
- Effective communicator (both verbal and written)
- Demonstrate the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required.
- Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes
- Bachelor's degree from accredited college or university
- Strong, tactical decision-maker; handles unforeseen issues
- Sales experience encouraged
- Expertise in Gemology required
- Team player able to work effectively and collaboratively across all departments to meet goals and deadlines.
Responsibilities
- Oversee all authentication standards and practices relating to Fine Jewelry and Watches
- Manage team of Fine Jewelry and Watch experts in multiple offices, providing guidance, leadership and coaching as necessary to achieve business goals
- Coordinate with Inbound Operations Director and FJW Associate Manager to ensure Merchandising standards are adhered to consistently, accurately, and efficiently throughout the inbound pipeline
- Act as primary point of contact for leaders of outside business units and offices under their management, including coordination with sales, operations, customer service, and consignor relations
- Provide long-term, independent, growth and development for all FJW TRR employees by creating authentication guides, training material, and general knowledge collateral
- Manage team resources to ensure lab equipment is in appropriate condition, adequately supplied, and knowledge of proper use is efficiently disseminated
- Maintain strong understanding of pricing trends and the sell thru velocity of product in our marketplace by working with Pricing teams
- Utilize the ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship
- Work on issues using an analysis of situations or data with an in-depth knowledge of organizational objectives
Benefits
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
