Valor Program Manager

Chapters Health System•Orlando, FL

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Valor Program Services Manager provides key leadership in the creation and implementation of market specific Valor Program strategies to achieve market program and strategic goals. Working in entrepreneurial collaboration with the Vice President of Support Services & Patient Experience, Foundation team members, and other Operations & affiliate partners, the Valor Program Services Manager administers oversight to the Valor Steering Committee and co-directs implementation of affiliate committees/teams.

Requirements

Relevant Bachelor’s degree or an equivalent combination of experience and education; masters degree preferred
Minimum of five (5) years working with military veterans and/or with first responders experience preferred
Minimum of two (2) years leadership and management experience preferred
Highly skilled in operations, financial management, and relationship management
Healthcare or hospice experience preferred
Knowledge of common health care issues pertaining to veterans and first responders
Excellent written and verbal communication skills including public speaking/presentation ability
Well-developed interpersonal, time management and organizational skills
Ability to supervise and manage assigned staff and/or volunteers
A high degree of emotional intelligence
Mobile Driver - Valid driver’s license and automobile insurance per Company policy
Ability to travel to off-site locations across Chapters Health System
Satisfactorily complete competency requirements for this position.
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Nice To Haves

Relevant Bachelor’s degree or an equivalent combination of experience and education; masters degree preferred
Minimum of five (5) years working with military veterans and/or with first responders experience preferred
Minimum of two (2) years leadership and management experience preferred
Highly skilled in operations, financial management, and relationship management
Healthcare or hospice experience preferred
Knowledge of common health care issues pertaining to veterans and first responders

Responsibilities

Contributes to development of and implements a comprehensive Valor Program business plan including, strategic planning at the system and steering committee level, affiliate specific implementation, event coordination and execution, marketing and promotion, community engagement, and assisting the Foundation with comprehensive fundraising when appropriate
Engages and leverages operational team partners such as the Foundation, Operations teams, Account Development Liaisons, marketing, Corporate Communications, Chaplains, Social Workers, Bereavement, Volunteer Coordinators and Volunteers to advance the Valor Program and the organization’s other programs throughout the service areas
Represents the Organization at various civic and business organizations, identifying partnership opportunities, prospective donors, and volunteers.
Provides consultation to staff and management regarding all program and fundraising matters.
Recruits and leverages volunteers effectively by including as a core component to the buildout and implementation of market specific programming and fundraising strategies.
Collaborates with the Foundation & Corporate Communications to: promote the Foundation and Valor Program brand goals; disseminate fundraising communications in support of Valor establish other strategic initiatives designed to advance the Valor Program, the Foundation’s mission and fundraising development efforts.
Develops skills and competencies of team members and volunteers.
Working with appropriate Support Services & Patient Experience team members, prepares verbal and written reports, as well as Foundation & Marketing presentations, and conveys such reports in an appropriate and timely manner.
Assists with organizational events; provides leadership; may attend events.
Identifies grant proposal opportunities and participates in proposal development, as warranted.
Performs other duties as assigned.