Validation Lead, Salesforce Healthcare and Life Sciences Cloud

Encora

8d • Remote

About The Position

Validation Lead, Salesforce Healthcare and Life Sciences Cloud 100% Remote supporting EST work hours, including morning meeting times Role Overview The Validation Lead partners with architects, product owners, pharmacists, operations leaders, and compliance to define risk based validation, lead validation teams, and clearly explain what is validated, how, and why.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Pharmacy, Life Sciences, or related field.
• Eight or more years of experience in software testing or validation, with at least three in healthcare or life sciences.
• Experience as primary validation lead on at least two enterprise cloud implementations, preferably including Salesforce or similar regulated SaaS.
• Strong knowledge of CSV, GAMP 5, HIPAA, 21 CFR Part 11, and GxP concepts.
• Proven experience writing validation plans, risk assessments, traceability matrices, and test documentation.
• Ability to analyze complex, integrated workflows and translate them into testable requirements and validation scenarios.
• Strong communication skills, with experience leading workshops and defending validation decisions using clear logic.

Nice To Haves

• Experience with Salesforce Healthcare and Life Sciences Cloud and Salesforce Data Cloud in a healthcare or pharmacy setting.
• Exposure to Salesforce Service Cloud, digital channels, and telephony or contact center platforms.
• Familiarity with CRM or case management solutions for specialty pharmacy, online pharmacy, patient support, or hub services.
• Salesforce certifications such as Administrator, Platform App Builder, Healthcare and Life Sciences Cloud, or Data Cloud Consultant.
• Experience working in agile environments using tools such as Jira and Confluence.

Responsibilities

• Define and maintain a risk based validation strategy for Salesforce Core, Healthcare and Life Sciences Cloud, and Data Cloud in an online pharmacy context.
• Lead creation and review of validation plans, risk assessments, traceability matrices, test strategies, test scripts, and summary reports.
• Clarify which workflows and data elements are in regulatory scope, especially those involving PHI and prescription data.
• Ensure validation coverage for key Data Cloud use cases such as patient 360, segmentation, consent handling, and activation into Service Cloud or outbound channels.
• Coordinate work of validation analysts and test leads, ensuring consistent templates, evidence, and review practices.
• Support internal and external audits, including preparation of validation evidence and explanation of approach and decisions.
• Monitor Salesforce and Healthcare and Life Sciences Cloud releases, assess validation impact, and recommend regression coverage.
• Facilitate discussions between operations, IT, and compliance to align on appropriate validation depth, using structured reasoning and data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees