Mercy Medical Plaza - Valet Team - Full Time

ONSIGHT HEALTHCARE GROUP•Des Moines, IA

33d•$14•Onsite

About The Position

Full -Time Valet Team Member Onsight Healthcare has been contracted to support MercyOne Medical Plaza in Des Moines, Iowa! Full-Time Position w/Benefits | $14/hour plus + tips! | Monday - Friday | Weekends Off! Are you a people-oriented individual with a passion for providing exceptional service? Onsight Healthcare is seeking enthusiastic and compassionate professionals to join our team! Step into an exciting career where you'll make a difference in the lives of patients, visitors, and staff every day. Why Choose Onsight Healthcare? Meaningful Impact - Be part of a supportive team that brings comfort and assistance when most needed. Professional Growth - Develop valuable customer service skills in a dynamic healthcare environment. Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being. About The Job Our Hospitality and Valet Team plays a crucial role in shaping the first and last impressions of patients and guests during their hospital visits, allowing them to make a significant impact every day. This team understands that people come first, embodying exceptional customer service in their interactions with patients, guests, and hospital staff. They warmly welcome individuals and go above and beyond by providing assistance with various services, such as loading and unloading vehicles, helping those with mobility challenges, and offering wheelchair and escort services when needed. These actions are just a small part of what our team does to enhance the patient experience.

Requirements

Over the age of 18 years old
Eligible to work for any U.S. Employer
High school Diploma or GED
Must have at least 1 year of strong in-person customer service experience
Must be comfortable working in an outdoor environment for the entire shift
Possess an active in-state driver's license (No Restricted Permits or Probationary Licenses).
Maintained a clean driving record for the past 5 years as an active driver
You have excellent interpersonal skills and a customer-focused mindset. You know how to de-escalate difficult situations and keep a calm and composed attitude in a fast-paced environment.
You are a well-spoken, professional, and able to uphold an exceptional level of integrity and customer service.
You are over the age of 18, possess a valid state driver's license with a clean driving record, and have the physical stamina to stand, walk, and lift moderate weights while working in an outdoor environment.
Work with professionalism, integrity, and compassion, supporting your team, and together represent Onsight Healthcare throughout the facility
Work well independently and as part of a team
Adequately operate apps/technology on a tablet, and continuously learn new software that may be applied to daily tasks
Move with urgency and speed to prioritize multiple tasks in a fast-paced environment, paying attention to surroundings and details
Work in a standing position for hours at a time in an outdoor environment
Safely and physically able to lift up to 50 lbs
Strong ability to perform at a high level of customer service in a physically demanding work environment
Ability to walk, stand, push, and pull items while showing empathy and professionalism in the workplace

Nice To Haves

Bilingual not required, but a plus
DailyPay App available (fees may apply)
Annual Performance-Based Pay Raises
Advancement Opportunities

Responsibilities

Provide exceptional valet and customer service for patients and guests, primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency, while ensuring the safety and security of people and vehicles
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements, including severe heat, cold weather, rain, sleet, snow, and other inclement weather
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service
Daily use of apps/technology to maintain operational efficiency and logistics
Actively maintain a clean and professional work environment and deliver first-class customer service
Greet patients, visitors, and staff with a consistently warm & friendly demeanor, showing compassion and empathy to everyone you interact with.
Support and work in a team environment to meet all metrics that strengthen the client relationship with Onsight Healthcare.
Assist individuals with mobility challenges, offering wheelchair and escort services as needed.
Meticulously maintain records, including photos of the vehicle, condition, and other records as needed.
Efficiently manage parking logistics, adhering to all site requirements and abiding by all traffic laws.
Provide accurate directions and helpful information about the hospital facilities.
Effectively build relationships with hospital staff, patients, guests, and team
Other duties as assigned.