Valet Supervisor

Royal Sonesta Dupont Circle Washington, District of Columbia 20037

1d•Onsite

About The Position

Sonesta International Hotels, the 8th largest hotel company in the U.S. with over 1000 properties in eight countries, is seeking a Valet Supervisor. This role is crucial for delivering Sonesta's mission of "Wowing" guests with Amazing Moments. The primary responsibility involves leading the Bell/Valet team to assist arriving and departing guests with luggage transport to and from guest rooms, ensuring high-quality service. The ideal candidate is passionate about hospitality and committed to exceeding guest expectations.

Requirements

Professional verbal communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult guests.
Reading and writing abilities to complete departmental records and logs.
Excellent organizational skills and attention to detail.
Ensure overall guest satisfaction.

Nice To Haves

Previous leadership experience in bellman or valet role.
Previous hotel experience, or retail customer service.

Responsibilities

Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
Conduct standup meetings with the Bell / Valet team.
Conduct scheduling in conjunction with the Front Office leadership.
Communicating parking situations to hotel leadership (limitations and concerns)
Ensuring guest car key control policies are followed and enforced.
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints.
Write and report auto accident reports. Informing Security Department and Front Office Manager.
Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Promote team work and quality service through daily communication and coordination with other departments
Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.