Valet Supervisor - MGM National Harbor
About The Position
Are you a natural leader with a passion for exceptional service? Join us as a Valet Supervisor and play a key role in creating extraordinary experiences for our guests! In this pivotal position, you will supervise our dedicated valet team, ensuring every guest is greeted with a friendly smile and impeccable service. You'll have the unique opportunity to understand their individual stories and needs, crafting unforgettable WOW moments that will resonate long after they leave. If you're ready to inspire a team and make a lasting impact in a vibrant environment, we want to hear from you!
Requirements
- One year or more prior relevant experience as a supervisor in a customer service environment
- Able to work a varied shift including weekends and holidays
Responsibilities
- Supervise the valet services team to include efficient staffing, employee development and training, performance management and policy enforcement
- Supervise the valet and guest service employees, ensure employees are properly trained and follow established safety standards
- Conducts periodic inspections of valet-designated parking areas
- Lead the pre-shift meetings for valet/guest service employees
- Compensate guests within, for service-related inconveniences
- Responsible for necessary staffing adjustments in order to properly accommodate guest
- Regulate the movement and flow of traffic to ensure the casino provides efficient and effective guest services and avoids traffic congestion and delays
- Respond effectively to guest inquiries providing excellent guest service
- Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of unusual events
Benefits
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
