Valet Operations Manager | Sarasota, Florida
About The Position
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections & Competence-believing that how we treat people and how well we do our jobs are equally important. Our culture is built on three pillars: Our Actions - What we do daily to build connections and demonstrate competence Our Opportunities - How we exceed expectations and develop our skills Our Culture - The shared values that sustain relationships and reinforce excellence We are seeking an experienced Operations Manager to develop and lead the teams at mixed-use parking facilities in Sarasota, Florida. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the operations manager, you will have oversight of the entire parking operation(s).
Requirements
- 3-5 years previous parking management experience required
- Must have availability to work weekends
- Candidate must have a valid driver's license
- Candidate must be at least 18 years of age
- Candidate must have a clean motor vehicle record
Responsibilities
- Directly manage the assigned garage parking operations, including office, retail and valet parking.
- Responsible for driving business metrics and revenue maximization.
- Invoicing and financial management for assigned accounts.
- Display the ability to improve overall performance and profitability of accounts.
- Understand and interpret contractual scopes, lease stipulations, and all other client agreements.
- Interviewing, hiring, and training managers and employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Establish and maintain relationships with associates / management of each account, manager revenue and payroll.
- Ensure that associates provide the highest level of professionalism and service to all clients and guests.
- Conduct coaching, counseling, and terminations when appropriate, and ensure accountability in meeting performance expectations.
- Arrange scheduling, and billing of private events including tracking of revenue, payroll, and claims.
- Attending all necessary client meetings.
- Be on call and available for problem solving (24/7 operation).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
