Valet Operations Manager

VPNE•Charlotte, NC

1d•Onsite

About The Position

The General Manager oversees and manages assigned valet operations and services, focusing on exceptional guest service and maintaining an environment of safety and risk prevention. This role requires top-notch customer service skills and leading by example to cater to the diverse needs of hospital patients and visitors through effective team leadership and management. The General Manager is responsible for communicating and executing VPNE policies and procedures to optimize service and revenue, while fostering a trustworthy client relationship.

Requirements

5+ years' progressive responsibility with proven leadership experience.
2+ years of account management.
2+ years of client retention and relationship building.
Experience working directly with clients and maintaining accounts.
Strong organizational and training skills.
Ability to read, write and verbally communicate in English.
Be at least 18 years of age.
Possesses a valid Driver’s License in state of residency.
Be able to pass a criminal background check and RMV check when overseeing a valet operation.
Possess organizational skills.
Availability to work a flexible schedule including nights, weekends, and holidays.
Proficient in English both verbally and written.
Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

Nice To Haves

Bachelor’s degree in hospitality, business administration, or related field preferred or work-related experience to match.
Prior experience in the parking or healthcare industry strongly preferred.

Responsibilities

Be a business leader through demonstration of professionalism and integrity.
Work directly with the client to set strategic plans to ensure each operation is running smoothly.
Oversee and manage assigned operations.
Effectively direct, train and manage location staff including training and development of location assistant managers and supervisors.
Perform financial management: maintain strict revenue control and manage profit & loss statement for location.
Oversee payroll, staffing, Hours/OT and budget proactively.
Understand and support key performance indicators for VPNE.
Handle all team member relations issues in-house, using the People/HR as a resource when appropriate.
Communicate with the People/HR team to understand and uphold processes and procedures.
Build a dependable team (recruit, hire and train) in collaboration with the Talent Acquisition department and onsite manager.
Ensure safety and risk prevention.
Perform timely execution of each task on Client Service Plan.
Mentor team members through ongoing coaching and training and foster a promotion from within culture.
Lead a positive and supportive culture to encourage growth opportunities for team members.
Enforce VPNE policies across all locations.