About The Position

The Hilton Garden Inn Denver Union Station is a 233-room hotel located on the edge of the Union Station Neighborhood, close to Union Station, Coors Field, the Museum of Contemporary Art, and Ball Arena events. It features its own Woodie Fisher Kitchen and Bar. The Valet Attendant provides valet services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously responding to their requests. This role also involves assisting the Doorman in meeting and greeting all guest arrivals and departures.

Requirements

  • High School diploma or equivalent
  • Must have general knowledge of basic customer service skills
  • Must be fluent in oral and written English
  • Must have knowledge of local establishments, businesses and the surrounding community in general
  • Must be able to drive automatic and manual vehicles
  • Must have a valid driver’s license
  • Must have a driving record that meets the needs of our insurance carrier

Responsibilities

  • Meet and greet all guests in all forms of transportation arriving at the hotel.
  • Assist guests with retrieving their luggage from vehicles.
  • Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
  • Assist Doorman in escorting guests and luggage into the lobby for registration.
  • Explain valet parking procedures and fees.
  • Give proper directions to registration area for check-in.
  • Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
  • Drive vehicles in a safe and efficient manner.
  • Give general directions and information.
  • Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
  • Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
  • Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
  • All other duties as assigned, requested or deemed necessary by management.

Benefits

  • Medical, dental, & vision insurance (for Full-time team members)
  • Health savings and flexible spending accounts (for Full-time team members)
  • Basic Life and AD&D insurance (for Full-time team members)
  • Paid time off for vacation, sick time, and holidays (for Full-time team members)
  • Eligible to participate in the Company’s 401(k) program with employer matching (for Full-time team members)
  • Employee Assistance Program (for Full-time team members)
  • Tuition Reimbursement (for Full-time team members)
  • Free On-Site Parking or Complimentary RTD MyRide pass (for Full-time team members)
  • Great discounts on Hotels, Restaurants, and much more (for Full-time team members)
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral (for Full-time team members)
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