Valet Attendant (Part Time)

Jamul Casino•Jamul, CA

46d•Onsite

About The Position

The Valet Attendant is responsible for providing excellent guest service, positively effects interactions with guests and team members. Has the resiliency to deal with difficult guests in all types of business conditions. Ability to work harmoniously with coworkers and work in a fast-paced environment. Additionally, Valet Attendant will be required to rotate with dispatching duties as indicated below.

Requirements

Must be at least 18 years of age.
(1) year of High-level customer service experience preferred
Valid Driver License and no major traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years.
Must be able to stand/jog 100% of shift
Proven ability to safely operate passenger vehicles with standard and automatic transmissions
Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Team member must be able to qualify for licenses and permits required by federal, state and local regulations.
Must obtain a First Aid/AED certification. Must successfully complete TIPS training.
Must possess a valid California Driver's License and have acceptable driving history per requirements.

Responsibilities

Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members.
Ensures courteous and prompt attention to guest requests or complaints.
Greets arriving and departing guests.
Parks guest vehicles in specified areas in an efficient and safe manner
Retrieves guest vehicles from specified areas in an efficient and safe manner.
Performs drive-and-park assignments per department policies and procedures.
Ensures prompt reporting of any incidents to Valet Supervisor
This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon guest volume.
This position is required to work outside and is subject to all types of weather conditions. Proper clothing is provided.
Provides information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events.
Must have a valid California Driver's license.
Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events
Exceptional detail and follow-up skills.
Excellent phone and radio etiquette
Ability to communicate effectively with guests, as well as all levels of team members.
This position is very physical in nature and requires incumbent to run across flat land, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for guests' vehicles.
Ability to drive cars of all types.
Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
Obtain and maintain a gaming license with gaming commission.
Other duties and responsibilities as assigned such as transporting guests via a golf cart, conducting vehicle washes, & assisting in property safety protocols.