Vacation Rental Coordinator

Hyatt Hotels Corp.•Isle Of Palms, SC

40d

About The Position

The Vacation Rental/Property Management Coordinator provides comprehensive administrative support to the Vacation Rental/Property Management Manager(s). This role collaborates with department directors, team members, and other divisions to ensure operational efficiency and uphold the AAA Four Diamond standards. The Coordinator plays a key role in promoting Wild Dunes Resort as both a premier destination and an employer of choice.

Requirements

Ability to maintain confidentiality in a professional environment.
Authorization to work in the United States.
Strong financial acumen and budget management skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent written and verbal communication skills.
Highly organized with strong attention to detail.
Ability to work under pressure and manage multiple priorities.
Professional demeanor and appearance.
Strong interpersonal skills and a commitment to teamwork.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to resolve conflicts diplomatically and tactfully.
Experience with SMS or similar Property Management technology.

Responsibilities

Provide high-level administrative support to the Vacation Rental/Property Management Manager(s) and the department.
Manage office supply inventory and ordering to maintain appropriate stock levels.
Handle incoming correspondence, including mail, email, and voicemail; assist with responses as needed.
Draft and prepare professional correspondence, proposals, contracts, and reports.
Attend meetings to record minutes, track action items, and provide follow-up support.
Maintain organized and accurate files, records, and the Directors documentation.
Prepare and submit expense reports for the Director.
Create and manage spreadsheets, summaries, and departmental reports.
Produce monthly newsletters for RASG rental program owners.
Prepare quarterly newsletters for RASG HOA owners, helps update the Owner Portal.
Attend HOA meetings to take minutes and support property managers.
Manage Owner Amenity inventory, including production, distribution, and tracking.
Coordinate owner reservations and prepare personalized welcome notes.
Monitor departmental budget, prepare monthly expense recaps, and conduct cost analysis.
Administer Owner Partner Privilege cards and track distribution.
Serve as a liaison between Vacation Rental/Property Management and other resort departments.
Uphold professional standards in appearance and conduct, adhering to Wild Dunes Resort policies.
Attend relevant resort meetings and communicate departmental updates.
Perform other duties as assigned.
Monitor and track guest satisfaction scores using Medallia or other feedback platforms.
Compile and analyze guest feedback to identify trends and areas for improvement.
Collaborate with the property managers to implement service enhancements based on guest insights.
Prepare monthly and quarterly reports summarizing guest satisfaction metrics.
Ensure timely responses to guest feedback and follow-up on unresolved issues.
Support initiatives that promote a culture of excellence and continuous improvement in guest service.