Vacation Rental Guest Support Coordinator, Remote, US
About The Position
Beachside Vacation Rentals (Beachside VR) manages a growing portfolio of short-term rentals across Florida's Space Coast, delivering standout guest experiences and rock-solid owner partnerships. We move fast, care about the details, and set high standards for hospitality and operational excellence. We're looking for a Guest Support Coordinator to join our remote team. This role is for someone who thrives in fast-paced environments, stays calm during escalations, and understands that great hospitality is built on follow-through and accountability. As a Guest Support Coordinator, you'll be the primary point of contact supporting our Guest Experience (GE) team during evenings and weekends by handling escalations and coordinating next-day operational needs. You'll be a great fit if you thrive on structure, accountability, and follow-up, stay calm under pressure while thinking in solutions, and understand the urgency of guest-impacting issues. You take pride in being the person who closes the loop and cares deeply about delivering a great guest experience, even when your work happens behind the scenes. This role is fully remote (U.S.-based) and requires consistent weekend and evening availability.
Requirements
- Previous vacation rental or hotel experience is required.
- (guest services, property management, STR operations, or similar)
- Comfortable handling guest escalations
- Experience with industry software such as Guesty and Breezeway
- Have the ability to confidently navigate multiple systems and keep information updated in real time
- Strong written and verbal communication skills
- Highly organized with excellent follow-through
- Able to work independently during evenings and weekends
Responsibilities
- Respond to guest messages via phone, text, and email
- Handle guest escalations with empathy, confidence, and professionalism
- De-escalate issues and determine appropriate next steps
- Set clear expectations while protecting both the guest experience and company standards
- Document conversations, decisions, and outcomes thoroughly
- Triage maintenance issues as they arise
- Schedule and coordinate maintenance for the following day
- Communicate clearly with vendors and internal teams
- Track issues from start progress completion
- Ensure nothing falls through the cracks
- Follow up with vendors, teammates, and guests until issues are fully resolved
- Maintain accurate notes and updates across systems
- Own outcomes, not just tasks
Benefits
- Salary: $55,000 annually
- Fully remote (U.S.-based)
- Two (2) weeks of paid time off (PTO)
- Supportive, people-first team culture with clear expectations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
