REMOTE Customer Service - VA Intake Specialist
About The Position
Do you want to have a fulfilling career with purpose helping military veterans? The VA Intake Specialist will be a direct point of contact for potential new clients. They provide great customer service and have a clear phone presence. They should be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. The ideal candidate for this position is detail-oriented, professional, and has a genuine desire to meet the needs of others. Work hours are Monday – Friday and can be from 9:00 am to 6:00 pm EST, or from 10:00 am to 7:00 pm EST. This is a remote work from home position Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.
Requirements
- Must have 2 years of experience using an auto-dialer system and reading a script verbatim
- Experience using computers and performing data-entry functions
- Minimum typing speed of 35 WPM
- Ability to type and talk while using a hands free headset
- Solid reading, writing, and verbal communication skills
- Professional communication skills over the phone and with co-workers and supervisors
- Must be able to multitask and be proficient in the use of today’s technology
- Must have a desk, chair and basic essentials to work from home
- Must have a quiet work area without noise or distractions
- Must have your own/personal high speed internet you cannot use Wi-Fi
- Reliable and dependable attendance
- This job requires a minimum of a high school diploma or G.E.D and two years of previous call center experience.
- Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.
- Not all positions are remote; some require that the employee work in the office.
- Must have a desk, chair and basic essentials to work from home.
- Must have a quiet work area without noise or distractions.
- Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload MBPS speed.
- Must be logged onto your work computer and able to answer calls during your normal work hours.
- Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MI, NC, NJ, NV, NY, PA, SC, TX or WV. Must be able to work EST hours provided above.
Nice To Haves
- Legal experience is a plus
- Previous telecommuting/remote work experience is a plus
- Associate degree is preferred
Responsibilities
- Receive all inbound and outbound calls for potential disability clients
- Perform general office clerk duties
- Ask a series of questions verbatim for the purpose of compiling data about the client to confirm eligibility
- Record information as needed
- Respect client confidentiality
- Performs other related duties as assigned
Benefits
- health, dental, and vision insurance
- company paid life insurance and disability insurance
- a 401(k) plan with an employer match
- paid time off after 90 days of employment
- ten company paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
