V1BE Mobile Customer Service Representative

Primis Bank•Hampton, VA

7d•Onsite

About The Position

This position requires you to stay active, work independently, and be a pivotal part of Primis Bank’s innovative bank delivery service. This role involves actively delivering a range of banking transactions, including cash, checks, debit cards, notary services, and more, directly to our customers at their specified locations. With your assigned company vehicle serving as your mobile office, you'll represent the cutting edge of banking convenience, utilizing our proprietary app to navigate and fulfill customer requests with efficiency and safety.

Requirements

High School diploma or equivalent.
The ability to work independently in an assigned region using a company vehicle.
Maintain confidentiality, safety awareness, and adhere to established safety protocols.
Proficiently utilize a GPS system for navigation.
Maintain a valid driver’s license with a satisfactory driving record.
Maintain an active car insurance policy.

Nice To Haves

Previous delivery, security experience, or Military background (Preferred)
Leadership experience in a retail environment (Preferred)

Responsibilities

Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations.
Master the V1BE app to assist customers and navigate service requests efficiently.
Work autonomously, employing technology and communication tools effectively.
Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
Securely transport transactions, maintaining vigilance and adhering to established safety protocols.
In person attendance required.
Regular, reliable and predictable attendance.
Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs.
Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise.
Manage and maintain the company vehicle, including regular service check-ups, and submit mileage/fuel receipts for reimbursement.
Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
All other duties as assigned.