V/VIP Manager - FIFA World Cup 2026™

TKO

3d•$2,200 - $2,400

About The Position

We are searching for a talented, motivated and highly detailed V/VIP Manager to join our team to help in the planning and delivery of amazing experiences for the FIFA World Cup 26™ VVIP and VIP Hospitality programs. The VVIP and VIP (V/VIP) programs are carried out in the highest quality and lounges and suites and offer the most exclusive and private hospitality accompanied with top-tier service in a FIFA Football Stadium. As the V/VIP Manager you are responsible to support the On Location V/VIP Hospitality and FIFA Guest Operations Teams by performing certain tasks, whereby your role will include key responsibilities such as: Assist with leading the on-site execution of the V/VIP lounge guest experience, including branding, entertainment, staffing, and décor from set up to break down. Ensure the delivery of exceptional, world-class hospitality service to all guests. Monitor hospitality suppliers to ensure quality, budget compliance, and risk management. Address and escalate queries related to stadium infrastructure and technical aspects of guest areas. Work with catering teams and FIFA to manage VIK sponsor needs and ensure implementation aligns with agreed plans. Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives. Fill in the required reports and escalate necessary issues to the central team. Report to your specific Venue Manager and Sr. Director for your day-to-day tasks. Join weekly calls with FIFA Guest Ops teams. Understand how to read and utilize diagrams. Manage event timelines and contact lists. Liaise with venue and operations managers to facilitate logistics such as load-in & load-out scheduling. Assist with creating production schedules. Ensure successful knowledge sharing and post-event debriefing for Guest Operations and On Location. File Storage Expense Reports Take meeting notes Other Duties & Responsibilities This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Requirements

Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a bachelor’s degree in Sports/Hospitality Management, Business Management, or a related field.
Minimum 5 years’ experience in the hospitality and/or sports industry preferably including admin responsibilities, on-site event experience, event production, working on large-scale budgets, working with medium to large teams.
Extensive knowledge of stadium operations, guest services, hospitality, and large-scale event delivery
Proven experience managing end-to-end VVIP/VIP hospitality programs at major sporting or international events
Highly organized and process-oriented
Attention to detail, carefully following instructions and checking work for accuracy
Ability to multi-task and remain calm in high-pressure situations
Strong communication, interpersonal, negotiation and conflict resolution skills
Good timekeeping and work ethic that is characterized by commitment, motivation, and energy
Must be adaptable with work and travel schedule and be available to travel for work during holidays as well as being available throughout the full months of May-July 2026 during the FIFA World Cup.
This position may require up to 10-25% travel.
Please note: candidates must be local to the city/venue.

Nice To Haves

Knowledge of SharePoint | Smartsheets | Microsoft Teams | Zoom
Prior experience with large-scale sporting events a plus
Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
Fluent in English. Spanish and/or French proficiency is a plus

Responsibilities

Assist with leading the on-site execution of the V/VIP lounge guest experience, including branding, entertainment, staffing, and décor from set up to break down.
Ensure the delivery of exceptional, world-class hospitality service to all guests.
Monitor hospitality suppliers to ensure quality, budget compliance, and risk management.
Address and escalate queries related to stadium infrastructure and technical aspects of guest areas.
Work with catering teams and FIFA to manage VIK sponsor needs and ensure implementation aligns with agreed plans.
Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives.
Fill in the required reports and escalate necessary issues to the central team.
Report to your specific Venue Manager and Sr. Director for your day-to-day tasks.
Join weekly calls with FIFA Guest Ops teams.
Understand how to read and utilize diagrams.
Manage event timelines and contact lists.
Liaise with venue and operations managers to facilitate logistics such as load-in & load-out scheduling.
Assist with creating production schedules.
Ensure successful knowledge sharing and post-event debriefing for Guest Operations and On Location.
File Storage
Expense Reports
Take meeting notes
Other Duties & Responsibilities