UX/UI Design Researcher (AI-First Organization)

Boostlingo

5d•Hybrid

About The Position

We are seeking a highly strategic and hands-on UX/UI Design Researcher to help shape intuitive, trustworthy, and high-impact AI-powered experiences. This role sits at the intersection of Product, Design, Engineering and Go to Market strategy. As a member of the design and product teams, you will lead research initiatives that influence roadmap decisions, validate AI-driven features, uncover user needs in ambiguous spaces, and ensure our experiences are usable, transparent, and human centered. You will play a critical role in shaping how users interact with intelligent systems — from discovery to iteration to scale.

Requirements

6+ years in UX Research, Design Research, or Human-Computer Interaction.
Experience working in AI-driven, data-heavy, or automation-first products.
Demonstrated success influencing product strategy through research.
Experience in B2B SaaS, complex workflows, or technical products preferred.
Portfolio demonstrating research translated into actionable design solutions (Strongly Preferred).
Conducted research for AI/ML-powered products.
Studied user trust, automation bias, or explainability.
Worked closely with data science or ML teams.
Evaluated probabilistic outputs or adaptive interfaces.
Researched human-in-the-loop systems.
Delivered efficient UI/UX designs.
Thrive in highly collaborative environments.
Translate research into business language.
Influence without authority.
Navigate ambiguity confidently.
Align technical and non-technical stakeholders.
Bring structured thinking to complex systems.
In-depth interviews
Contextual inquiry
Ethnographic research
Diary studies
Usability testing
Concept testing
Survey design & analysis
Behavioral data interpretation
A/B testing frameworks
Metrics definition for UX success
Experiment design
Systems thinker.
Naturally curious and hypothesis driven.
Comfortable with ambiguity and rapid iteration.
Strong storyteller and communicator.
Empathetic but data-rigorous.
Design-oriented (not just research-oriented).
Comfortable challenging assumptions constructively.

Nice To Haves

Experience with AI model evaluation frameworks.
Familiarity with NLP systems, recommendation engines, or predictive analytics.
Experience in enterprise workflow research.

Responsibilities

Lead Product & UX Research (Strategic + Applied)
Contribute as a Product Designer Across the Platform
Deep Cross-Functional Collaboration (Critical)
Build Research Infrastructure

Benefits

Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Competitive compensation and robust benefits offerings, including 401(k) plan with match!
Flexible PTO

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