Sr UX/UI Researcher, Product

DaVita Kidney Care

1d•$104,000 - $150,000

About The Position

At RDS, we design apps (desktop, web, mobile) for physicians and teammates to help them manage, treat, and improve the lives and the care of their patients. Healthcare IT is notorious for lagging behind consumer products in design, user experience, and customer satisfaction. Our goal is to change the status quo by creating a suite of physician-focused products that delight users and enable clinicians to take better care of their patients. We are looking for Senior UX candidates that are up for a challenge. Healthcare is rife with complexities, and the learning curve is steep. If you have a passion for improving user experiences and the ability to press through adversity, we look forward to meeting you. Senior UX Researcher We are looking for a UX Researcher who brings the ability to dive into a problem space, ask the right questions, and advocate for the needs of the user within the design process. Be it through the creation of research plans, personas, journey maps or more, the researcher communicates the needs of the users to stakeholders, designers, project managers, and developers. Our team also conducts research further upstream in our organization to improve clinical processes and experiment on solutions. We love uncovering answers in new and growing areas within the nephrology landscape. We are seeking people with flexibility and creativity in their approach to research. A good candidate will be able to communicate research findings in a way that is both diplomatic and persuasive. You would be primarily responsible for research studies, directly impacting design strategies and applications. You must be able to create & run multiple types of user tests, analyze the collected data, and present the results along with your recommendations and meaningful user insights to all organizational levels with the highest quality.

Requirements

6+ years experience
Ability to work in fast-paced agile environment
Take smart risks and champion new ideas
Work with minimal supervision on multiple concurrent projects
Ability to collaborate with others
Be open to receiving feedback and constructive criticism
Be willing to help teammates, share knowledge, and learn from them
Effectively communicate project status to management on a regular basis
Plans own work executing against deadlines and is a self-starter
20% travel required across the U.S and to local clinics
A solid grasp of research methodology, user-centered design, testing methodologies and usability
Demonstrable user impact and influence on product experience
Research including user personas, surveys & journey maps
Planning and executing research projects, drawing on research from various areas of the business: analytics, customer insight, support, account managers
Identify the proper research methods based upon product phase and timeline
Recruit test participants and manage participant scheduling
Create test criteria and run usability study sessions
Experience in qualitative and quantitative results impacting product strategy
Partner with UX team and product managers to understand detailed requirements
Lead the effort to share user data and insights across the organization to build a culture of research driven decision-making
Develop research reports with clear and actionable recommendations.
Ability to translate research insights into strategy
Effectively and creatively communicate research and play a key role in stimulating designs for the product
Familiar with testing methods including online remote, phone interview, surveys and focus groups and ability to introduce additional methods into our projects
Be passionate about all things UX
Ability to communicate research processes, ideas, and solutions clearly and effectively to stakeholders, teams, and users.

Responsibilities

Create & run multiple types of user tests
Analyze the collected data
Present the results along with your recommendations and meaningful user insights to all organizational levels with the highest quality
Communicate research findings in a way that is both diplomatic and persuasive
Create research plans, personas, journey maps
Communicate the needs of the users to stakeholders, designers, project managers, and developers
Improve clinical processes and experiment on solutions
Communicate research processes, ideas, and solutions clearly and effectively to stakeholders, teams, and users.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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