UX Researcher

O.C. Tanner

1d

About The Position

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work. O.C. Tanner is looking for a UX researcher to help charter both qualitative and quantitative data-driven recommendations to enhance our Culture Cloud platform. Culture Cloud is a unified suite of employee recognition applications and services that help employees thrive at work by connecting them to purpose, accomplishment, and each other. This UX Researcher will play a pivotal role in validating needs, establishing metrics, standards, and baselines, as well as collaborating on discovery & design activities across multiple teams (Product, Design, and Engineering team members). The UX Researcher provides a vital addition to ensure business objectives and outcomes are being met. Are you passionate about the problems you're solving for customers and end-users? Do you measure success with outcomes e.g. changes in user behavior or specific business impact? Do you enjoy collaborating with your team and other stakeholders to solve complex problems with simple solutions that engage end-users? If so, this opportunity may be a great fit for you.

Requirements

• Minimum of Bachelor’s degree in a human behavior related field (i.e. human-computer interaction, psychology, sociology, communication, information science).
• 2+ years professional experience in UX Research or Product Research — B2B/SaaS preferred.
• A strong portfolio demonstrating research design, execution, and outcomes.
• Strong knowledge and experience in UX research methodologies — both quantitative and qualitative.
• Experience with remote, moderated and unmoderated research and data collection.
• Strong knowledge of statistical data and usage in supporting hypotheses.
• Strong understanding of user-centered design.
• Strong sense of Empathy to unique client needs across different user archetypes.
• Collaborative skillset to coordinate stakeholders and contributors.

Responsibilities

• Conduct user research, using both qualitative and quantitative methods, to understand user behaviors/needs.
• Collaborate with cross-functional teams, including product managers, designers, developers, and other stakeholders, to ensure our product teams make user-centric, data-driven decisions.
• Create and maintaining documentation, such as usability test reports, user research findings, and UX design evaluations, to track progress and share insights with team members and stakeholders.
• Keep up-to-date with industry trends, best practices, and emerging technologies in UX design and research, and applying them to improve the product's user experience.
• Advocate for the importance of UX research within the company, helping teams understand when and how to best utilize research insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees