UX Researcher ATL-based

We Are Rosie • Atlanta, GA

7d • $65 - $78 • Hybrid

About The Position

A leading chain quick-serve restaurant brand known for creating category-leading customer experiences. This brand is obsessed with delivering differentiated customer service in every interaction. Hospitality is built into their brand. You will play a critical role in supporting the Digital Customer Experience (CDX) team as they tackle two major initiatives in 2026: Menu Transformation and Membership Program Evolution . Working alongside our Senior UX Researcher, you'll focus on executing research studies, synthesizing findings, and helping validate solutions with customers. This is an exciting time to join as the company embarks on transforming their menu database system from the ground up (enabling voice ordering, autonomous delivery, and expanded menu variety) and evolving their membership program to create more exclusivity and access for customers. You'll primarily focus on the execution side of research - conducting user tests, summarizing results, and helping determine whether solutions are hitting the mark. This allows our senior researcher to focus on strategic discovery work around what the new menu structure should be and how to evolve the membership program for a 2027 relaunch.

Requirements

• 5-8 years of UX research experience with hands-on execution
• Proven ability to conduct and synthesize user testing independently
• Experience working with product teams who may not always know exactly what they need from research
• Exceptional listening skills - ability to hear what stakeholders are saying and understand the real problem behind their requests
• Strong at pulling out problems to be solved through research, even when working with inexperienced product managers
• Comfortable working with minimal structure and figuring things out independently
• Ability to turn vague directions into concrete research plans
• Strong analytical and synthesis skills
• Excellent communication and presentation abilities
• Comfortable in environments without extensive process and structure
• Self-directed and proactive
• Able to work collaboratively across design, product, and engineering
• Familiarity with agile environments

Responsibilities

• Execute user testing studies and usability tests across web and mobile platforms
• Synthesize research findings into clear, actionable insights for designers and product teams
• Conduct user research through various methods including interviews, surveys, and observational studies
• Help validate design solutions by putting concepts in front of customers
• Work closely with designers, product managers, and engineers to ensure research informs product decisions
• Create research documentation including summaries, reports, and presentations
• Support discovery efforts for menu transformation and membership program evolution
• Champion user needs by sharing findings with cross-functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees