UX Researcher - Dallas, TX

Photon•Dallas, TX

About The Position

We are seeking a strategic UX Researcher to lead the discovery and definition phases for a high-priority retail systems modernization initiative. This role is central to a MVP delivery cycle, focusing on the transformation of customer-facing workflows from legacy environments into a modern, API-driven platform. You will ensure that the core Point of Sale (POS) capabilities are intuitive, efficient, and technically viable.

Requirements

9+ years of UX Research experience, with a specific background in Fintech, Retail, or POS systems.
Proven track record of researching transactional workflows such as quoting engines, inventory tracking, and complex payment processing.
Ability to understand API-based integrations and how technical architecture (like routing layers) impacts the end-user experience.
Proficiency in ethnographic field studies, task analysis, and hardware-software interaction testing.

Responsibilities

Execute an end-to-end discovery phase to validate existing retail workflows, refine MVP scope, and define the foundational UX architecture.
Deep-dive into specific customer-facing functions, including Search, Quoting, Inventory Management, and Payments.
Conduct usability and ergonomics assessments on various hardware devices to ensure the software interface is optimized for physical retail environments.
Collaborate with technical teams to ensure UX designs are compatible with API-based routing layers and legacy backend constraints.
Support a rapid pilot rollout by identifying core "must-have" features for the MVP while maintaining a vision for future multi-vertical expansions.
Lead iterative testing cycles to validate that the transition from legacy systems to the new platform reduces friction for end-users.