UX Research Manager, Google Home
About The Position
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Quantitative User Experience Researchers make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, needs, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses. As a Quantitative User Experience Researcher (Quant UXR), you'll help inform your team of UXers, product managers, and engineers about user needs. You'll play a critical role in creating useful, usable, and delightful products. You'll work with stakeholders across functions and levels and have impact at all stages of product development. You will investigate user behavior and user needs using empirical research methods such as logs analysis, survey research, path modeling, and regression analysis. Quant UXRs vary in background and use skills from computer science, quantitative social science, econometrics, data science, survey research, psychology, human-computer interaction, and other fields. You'll combine skills in behavioral research design, statistical methods, and general programming to improve user experience. The Quantitative UXR community at Google will help you do your best work. You'll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. The Google Home team focuses on hardware, software and services offerings for the home, ranging from thermostats to smart displays. The Home team researches, designs, and develops new technologies and hardware to make users' homes more helpful. Our mission is the helpful home: to create a home that cares for the people inside it and the world around it.
Requirements
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in an applied research setting, or similar.
- 3 years of experience leading research projects and managing people or teams.
- Experience with customer success metrics.
Nice To Haves
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 8 years of experience conducting UX research on products.
- 7 years of experience working with executive leadership (e.g., Director level and above).
- Experience with product roadmaps.
Responsibilities
- Lead, manage, and evolve a team of passionate quantitative, mixed-methods, and qualitative UX researchers.
- Define long-term research roadmap and ideas for the team's measurement efforts on Google Home, including pre-launch readiness evaluations and post-launch survey metrics.
- Generate critical insights on user needs and behaviors to shape AI strategy on Google Home.
- Own and drive forward high value research programs for devices (e.g., thermostats, cameras, doorbells, smart displays, and speakers).
- Collaborate across multiple research and product teams to deliver a cohesive and positive Google Home experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Web Search Portals, Libraries, Archives, and Other Information Services
Number of Employees
5,001-10,000 employees
