UX Research Intern

iHeartMedia • Nashville, NY

7d • $14 - $17

About The Position

iHeart helps you find a listening experience you'll love with the least amount of friction. A full audio service, we provide the best live radio, artist stations, playlists, podcasts, and streaming music all in one app. We deliver all of this as a companion who knows your likes and dislikes, and uses that understanding to help organize, contextualize, and recommend the most relevant content for you. We’re searching for a UX Research Intern to join our family. Our digital products harmonize live radio, artist stations, playlists, and podcasts, offering a personalized audio experience. In this role, you'll work closely with experienced UX researchers, learning to design and conduct user research that delivers impactful findings to enhance the user experience. You'll participate in design sprints and collaborate on cross-discipline teams, all while honing your skills in creating user-centered design solutions. Please Note: This internship is based in New York, NY, but the hiring manager is located in Nashville, TN. While we are open to considering candidates from the Nashville area, please be aware that Nashville-based interns will not be able to participate in the in-person "team" aspects or the broader summer program events hosted at our New York City headquarters.

Requirements

• Pursing a BA/BS degree in User Experience (UX) Human Centered Design, Human Computer Interaction (HCI), Psychology, Social Science related fields.
• Familiar with user experience platforms, like UserTesting

Nice To Haves

• Cross-Discipline Collaboration: Participate in collaborative efforts with UX designers, Product Managers, and Engineers, including attending and contributing to team meetings.
• Support Research Initiatives: Assist in conducting various research methods—such as user interviews, surveys, usability studies, and concept testing—to identify user behaviors, preferences, and pain points.
• Data Analysis: Help analyze both qualitative and quantitative data from user research studies, which includes coding interview transcripts, identifying core themes, and summarizing findings in comprehensive reports.
• Stakeholder Communication: Prepare and deliver reports and presentations to communicate research findings to stakeholders, utilizing visualizations like charts and graphs to illustrate key insights.
• Project Ownership: Lead and be responsible for one main research project throughout its full lifecycle—from initial research to testing builds—while documenting the process, failures, and iterations.
• Technical Evaluation: Perform heuristic evaluations for Web, iOS, or Android platforms.
• Presentation Leadership: Prepare and lead at least one research or design presentation for a non-design audience, such as Product Managers or Engineers.

Responsibilities

• Participate in cross-discipline collaboration with UX designers, Product Managers and Engineers like team meetings.
• Assist conducting research methods like user interviews, surveys, usability studies and concept testing to gather insights on user behavior, preferences, and pain points.
• Help analyze qualitative and quantitative data from user research studies. This involves coding interview transcripts, identifying themes, and summarizing findings in reports.
• Prepare reports and presentations to communicate research findings to stakeholders. This includes creating visualizations, such as charts and graphs, to illustrate key insights.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Intern